Cloud Migration Manager

You will work closely with key customer stakeholders in addition to cross-functional teamsincluding Sales, Solutions, Support, Product Management, Channel Partners, and Engineeringto ensure effective communication, remove blockers, and ultimately land the customer in cloud.

This role requires proven expertise in developing and influencing customer cloud strategies, combined with strong leadership and collaboration skills. You will identify potential challenges and implement effective solutions, utilizing your experience to guide teams toward positive outcomes. By maintaining a clear vision of project goals and milestones, you will ensure that the team stays focused and efficient, effectively overcoming obstacles to achieve successful results.

• Project Delivery: Manage high-risk projects, ensuring successful outcomes. Collaborate with customers and partners to create comprehensive project plans with defined milestones and goals.

• Customer Focus: Research and qualify inbound customers as "migration ready" based on their license profile and shared information.
• Resource Management: Ensure optimal resource engagement and execution of the Migration Workback Plan.
• Stakeholder Communication: Communicate effectively with stakeholders to foster a shared understanding and commitment to objectives. Enhance collaboration and drive process improvements with cross-functional teams.
• Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations.
• Risk Management: Identify and document blockers, communicate action, owner, and next steps to remove blockers, and implement mitigation plans.
• Coordination with Support and Engineering: Ensure on-time delivery of migration execution against customer expectations by coordinating with support and engineering teams.

• 5+ years experience in a fast-paced customer-facing role within either customer support, customer success, implementation, consulting, a migration-specific department, or other meaningful function.
• Proven track record in ensuring delivery excellence and maintaining high data quality standards.
• Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions.
• Skilled in communicating and negotiating effectively with key customer stakeholders.
• Ability to ask compelling, leading questions, uncover common customer themes, and lead both technical and project planning.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $125,100 - $163,325

Zone B: $113,400 - $148,050

Zone C: $104,400 - $136,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Flexible / Remote

Job ID: Atlassian-22587

Employment Type: OTHER

Posted: 2025-09-12T19:23:44