Business Process Analyst

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

• Facilitate continuous improvement workshops with the stakeholders
• Create and update process documentations
• Identify and execute opportunities for process automation and optimization to reduce manual work
  
  
  • Recommend process innovation and efficiencies through process analysis
  • Review user experience, industry trends, standard methodologies (Design Thinking, Six Sigma, Lean), leading-edge technology to challenge the status quo and deliver extraordinary customer-focused solutions.
• Lead or participate in process improvement and automation projects
  
  
  • Understand the project goals and process pain points
  • Gather project requirements and work with IT for development
  • Participate in user acceptance, smoke testing, and implementation activities
  • Track metrics across improvements, defects, and raised issues
• Act as the point of escalation for system related issues
  
  
  • Investigate system and process issues for triage and resolution
  • Troubleshoot system issues prior to raising it to IT
  • Work with business owners and IT to prioritize issue resolution

Your background

• You have at least 2 years of experience in Sales Operations, Sales Technology, or Customer Support
• You are able to recommend new ways Atlassian can better use Salesforce
• You possess a sense of ownership, self-motivation, and ambition
• You have worked on process improvement projects
• You have experience documenting processes

It would be great if you also have..

• Familiarity with Atlassian's suite of products, and experience using Service Desk tools.
• Understanding of program for Partners
• Salesforce and Workato experience

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Flexible / Remote, Manila, Philippines

Job ID: Atlassian-23338

Employment Type: OTHER

Posted: 2025-11-07T19:16:26