Accounts Receivable Specialist, Collections - EMEA Team

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines and to work during EMEA business hours (2:00pm to 11:00pm).

In this role, you'll get to:

• Perform customer collection procedures on outstanding receivables and manage dunning reminders
• Monitor and review the Accounts Receivable Aging report to assist Team Leader in ensuring timely collections
• Take all necessary action to recover payments from a delinquent accounts
• Provide weekly collection update to communicate to management the upcoming payments, disputes, and potential write-offs.
• Resolve customer's/partner's billing disputes, issues, and requests
• Work closely with customers and partners to ensure all cash receipts are accounted for correctly
• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures
• Collaborate closely with sales teams to align credit decisions
• Assist Team Leader in providing appropriate action on escalations
• Propose payment plans for the Management review
• Responsible in the creation of Pay on Account Statements and submission of Invoices to customers/partners as well as registration of the account to various billing platforms.
• Maintain the targeted Days Sales Outstanding in line with the company's goals and KPI
• Ensure completion of audit support requirements
• Assist in all other operational activities like manual invoicing, cash application, customer refunds, and bank reconciliation and creation of journal entries
• Assist in other miscellaneous projects as needed to support the Accounts Receivable Team
• Assist in maintaining department goals and other goals as may be deemed necessary by management
• Evaluate processes and initiate improvements to increase operational efficiency
• Review policies, SOPs, and processes and align these based on industry practices and standards, as necessary
• Support the team in the transition, implementation, and adaption to the new processes
• Partner with the Management in the training and development of the team members
• Create and analyze team performance reports that are used within the team and will help leaders and management assess team's productivity and capacity
• Be a team player and be willing to take on other responsibilities that may be assigned to you
• Perform other related functions as required and instructed

• A degree in Accounting
• Have more than 3 years of experience as an Accounts Receivable Specialist (preferably Collections and Credit Management functions)
• Excellent written and verbal communication and problem-solving skills
• Your organizational skills are superb and you manage time well
• Have worked previously with a multinational company, preferably in a public company environment (SOX)
• Must have strong system skills (MS Excel); Experience with ERP systems (SAP, Oracle, Netsuite, etc.) preferred.
• High level of dependability with a strong sense of urgency and results-orientation
• Are highly analytical and strategic emphasis on automation, and constant improvement