Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Lead UX Designer to join the athenahealth Care Monitoring and Coordination (CMC) team in our Clinicals subdivision. In this role, you’ll work closely with a multi-disciplinary agile R&D team to discover, define, design, and deliver product and digital service features within point-of-care, administrative, and configuration management workflows. You will create valuable and delightful experiences for a broad spectrum of athenahealth users, including the patient’s care teams, non-clinical staff and strategic personnel.
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But enough about us, let’s talk about you.
You are passionate about design that’s informed by user-centered research. You love digging into meaty, complex problems while finding ways to drive incremental improvements towards a long-term vision. You look forward to collaborating, not only with other designers on the team, but with your teammates in product and engineering. You bring curiosity, empathy, and an open mind to everything you do. If you want to be a champion for the healthcare teams that use our product, and you’re interested in driving a forward-leaning approach to healthcare, we’d love you to join the team.
The Team: The Clinicals subdivision is responsible for delivering market-leading workflows and experiences to our customers. The CMC Zone is specifically responsible for workflows that enable our customers to deliver patient-centric care outside of the typical doctor’s visit. In addition, the CMC is responsible for helping practices improve the quality of the care they deliver within a dynamically shifting financial environment. The UX team, working closely with product and engineering, is driving new experiences in the complex world of Value Based Care.
Job Responsibilities
User research to continue initial and ongoing discovery efforts specifically around managing clinical and contractual quality of care.
Defining and modeling that turns research into actionable concepts, specifically for key personas integral to managing clinical and contractual quality of care.
Detailed designs that deliver on the discovery and definition work
Coordinating design delivery with engineering and product to iterate and adjust based on user feedback
Collaborating with UX leadership in the zone to integrate UX work into the zone’s overall product strategy
Typical Qualifications
A bachelor's in design with six years of experience in a design role, or a master's in design with four years of experience in a design role or eight years practical experience in design, design research, or allied field
Demonstrated experience in user-centered research (qualitative and/or quantitative)
Demonstrated conceptual design, including modeling
Demonstrated excellence in interaction design
Strong stakeholder management and communication skills
Self-directed and comfortable with ambiguity and complexity
Motivated to improve the US Healthcare ecosystem and patient health outcomes
Portfolio of work demonstrating analytical, communication, and interaction design skills
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers