Introduction to the job
ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices inChandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
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This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.
Role And Responsibilities
The IT Applications Engineer is responsible for the development, delivery and performance assurance of applications/software solutions. Works in close collaboration with ASML business stakeholders, incorporating user-defined needs and feedback to improve application design and/or optimize performance. Provides business areas with technical support. Generates ideas for innovation and for conveying the IT art-of-the-possible to the ASML business, inspiring - and realizing - capability step ups.
- Collaborates with teams across various projects and customers on feasibilities and applications' customizations.
- Responsible for SW build and development support activities for systems local or remote, which includes installation, software patch, system security, data backup, storage management, VM, and problem analysis activities.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions.
- Provides Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
- Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
- Define improvement proposals thatfocus on system performance and process efficiency for end-users.
Investigate and implementnon-standard changes with a limited scope. - Support / take ownership of requests from engineering and help to solve these requests.
- Ensures all IT standard processes and procedures and Service Level Agreements are met.
- Other duties as assigned.
Education and experience
- Bachelor's degree in IT and/or Engineering. Master's degree a plus, with a minimum 3 years related and proven experience in large technical software development environments.
- Shows initiative, strong analytical skills and problem-solving attitude.
- Highly motivated team player, good social skills, with a strong service/customer orientation.
- Strong communication skills, both verbal and written.
- Accurate, systematic approach.
- Pragmatic, practical, flexible and committed to quality.
- Ambitious and with a pro-active, initiating attitude.
- Ability to plan and set priorities.
- Ability to think practically about the impact of decisions for end-customer / user.
Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills and experience with tools used within the development environment, including:
- Linux (RHEL, Centos)
- Networking - Architecture (TCP/IP UDP)
- Ticketing system - (Service now)
- Monitoring systems - (Splunk)
- Application management experience (Atlassian Stack - JIRA, Confluence, Wiki, Bitbucket)
- Storage knowledge (NFS, SMB, CIFS, ZFS, NAS)
- Scripting language (Python, Bash, Perl)
- Developer tools (IDE, codequality checkers, review tool, etc.)
- Infra & Testenvironment (DevBench) including web tools for Patch and Releasefunctionality.
- Shell scripting, Perl,Ruby, Python
- CI/CD knowledge
- SVN/Git SCM knowledge
- VMware
- HP hardware
- SW Release management process knowledge
- Experience with agile/SAFE way of work
Other Information
- This position is located in Wilton, CT and works on a hybrid schedule; 3 days onsite, 2 days remote.
- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
- Occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
- While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHRServiceCenter@asml.com to initiate the company's reasonable accommodation process.
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