Field Service Engineer - HMI

Introduction to the Job

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition, you will run diagnostics and maintenance, whilst being reviewed on end results.

Please note this role sits within the local HMI Sustaining team.

Roles and Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

• Bachelor's degree in a technical field
  
• Minimum 4 years of hands-on experience with mechanical aptitude, including knowledge of pneumatics, robotics, vacuum systems, high power- lasers and electronics.
  
• Minimum 4 years' experience working in a customer facing role in the semiconductor industry.
  

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  
• Ability to complete assignments with attention to detail and high degree of accuracy.
  
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  
• Result driven-demonstrate ownership and accountability.
  
• Identifies bottlenecks and drives improvements.
  
• Work independently or as part of a team and follow through on assignments with minimal supervision.
  
• Demonstrate open, clear, concise and professional communication.
  
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  
• Work according to a strict set of procedures within the provided timelines.
  

• Legal/export license control (see below)
  
• The employee may occasionally lift and/or move up to 50 pounds in weight unaided.
  
• The environment generally is moderate in temperature and noise level.
  
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
  
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
  
• Will require domestic and international travel dependent on business needs and training requirements.
  
• Ability to work compressed work week.
  
• Ability to work potential night and weekend shift.