Product Support Manager EMEA

Position:
Product Support Manager EMEA

Job Description:

• We are looking for an ambitious individual, who wants to start a career in a global organization. The person will join a team of 6 Product Support Coordinators responsible for quotation in the UK and Nordics region.
  
  What You Will Be Doing at Arrow?
  
  
  • As a Product Support Coordinator, you will be working in a fast-paced environment providing internal and external quoting for designated Suppliers.
  • The Product Support Coordinator will use Excel reports to check margins on all orders before they are shipped and be responsible for checking Margin recovery on orders shipped.
  • Duties will also include administration, maintenance of systems and databases.
  • You will be required to work from an In-house system or a Suppliers system to request Volume or design discount Pricing.
  • As a Product Support Coordinator, your key Interfaces will be Sales, Marketing Teams, Suppliers and Finance teams.

• Good customer focus (internal and external customers).
• Negotiation skills essential.
• Good communication skills.
• Good telephone manner.
• Confident, like contact with others.
• Good working knowledge of Microsoft Excel.
• Fluent English.
• Nice to have: someone with a buying background.

• This is a full-time position.
• Working in a multicultural environment.
• Holiday: 25 days.
• Working hours: Mon-Fri 8.30-5.00 with 1h for lunch/ Mon-Fri 9.00-5.30 with 1h for lunch.
• Permanent contract with 6 months probation period.
• AON Plus benefit - the service offers a whole range of discounts and deals from leading brands and local retailers.
• Employee Assistance Program.
• Tastecard Membership.
• Cycle to Work Scheme.