Argo Group

Claims Manager

3+ months agoNew York, NY

Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. Our Argo US Claims team delivers superior financial results, technical expertise and customer experience to all stakeholders engaged in the claim process. We hire and develop the best people, so we can deliver on the Argo claims promise.

We are looking for a highly capable Claims Manager to join our team and work from our New York City (NY) office. This individual will have the exciting opportunity to supervise a team of Construction general liability professionals and contribute to providing superb claims results for our clients.

The primary duties and responsibilities of the role are:


  • Successfully supervisor and provide technical oversight to a medium size team of Construction general liability professionals to provide superb claims results for our clients and ensure performance objectives and metrics are in place to support and meet department goals.

  • Partner with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies.

  • Provide direction, leadership and training to in-house claims professionals.

  • Establish, refine and evolve best-in-class claim management program operating characteristics, measurement criteria, and meaningful metrics benchmarking.

  • Provide advice and oversight into claim disposition strategies.

  • Work closely with claims adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome.

  • Manage expenditures to budget / plan.

  • Drive continuous improvement through initiatives involving the employees, processes and technology.

  • Support the professional claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.


Core qualifications and requirements for this position include:

  • A Bachelor's Degree from an accredited university is required.

  • Minimum 7-10 years Construction claims experience or general liability claims experience, preferably with 3 years in a Claims Supervisory capacity managing adjusters.

  • Client focus - the ability to effectively determine specific client needs and to provide value added solutions.

  • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.

  • Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.

  • Ability to build commitment both internally and externally. Ability to communicate corporate vision and to gain support for your views, opinions and decisions.

  • Strong focus on selection - determined to have the right people who do the best job. Has a reputation for your ability to identify, attract and hire talented people.

  • Dedicated to developing talent. Understands and is committed to developing people so that they realize their full potential.

  • A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team

  • Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.

  • Ability to analyze data for accurate and timely reflection of support staff performance and impact on the claims department.

  • Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.

  • Polished and professional written and verbal communication skills.

  • Ability to articulate the financial value of your work at multiple responsibility levels inside our business including Argo senior executives.


In addition, you'll want to make sure you embody our core values as they are how we get the job done:

  • The entrepreneurial spirit

  • Doing the right thing

  • Collaborating

  • Respecting each other


We offer our employees:

  • An attractive Total Rewards package that includes:

    • Base pay and profit sharing.

    • Comprehensive benefits designed to protect and enhance your life and your dependents' lives by way of health and wellness plans, life insurance, a matching 401(k) Plan, generous PTO, Paid Caregiver Leave, Paid Parental Leave (up to 12 weeks), and an opportunity to become a shareholder at a 15% discount.

  • Argo Academy, a digital and instructor-led platform that helps us focus on continuous learning and which got us named in Training magazine as one of the Training Top 125 Companies.

  • Opportunities to support your local community though various outreach programs or by matching your gift to charitable causes by 150%.

  • A lucrative Employee Referral program that resulted in 30% of all new hires last year.

  • Flexible Work Arrangements that include Compressed Hours, Flex time, Job-Sharing, Part-Time and Remote or Home Working, Sabbatical Leave and Summer Hours that give our employees the balance they need to excel at their jobs.


About Argo Group

  • Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.

  • Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.

  • We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.

  • Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

  • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.


PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.

To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.

Applicants: For the most convenient application experience, please use the "Apply with LinkedIn" button. If manually entering, only include your most recent or relevant job information needed for this role. For either method, please attach your most current resume. Additional job history may be obtained if selected for the interview process.

Job ID: Argo-R0002871