Job Description
The Operations / Service Manager is responsible for coordinating day to day production activities. This position ensures compliance with Aramark and client policies, procedures, guidelines, and standards as well as all applicable government, regulatory and/or accrediting agency standards and codes, for the Refreshments line of business.
Job Responsibilities
- Manages service technician workforce that installs, repairs and replaces equipment and ensures that work is completed.
- Responsible for the hiring process for service team and is responsible for the training, coaching and performance management of service team. Maintains all other business and personnel records as required.
- Schedules, manages and monitors daily workload of employees to include preventative maintenance, water filter/ UV exchange schedules, and service tickets to service team. Supervises the completion of all scheduled service and drives improvement in key metrics to include repeat service calls and time to complete.
- Manage and ensure accurate response to service calls completion through the salesforce dispatcher.
- Work with market center administrator coordinator to manage the asset approval queue in Salesforce.
- Monitors and orders equipment and parts inventories. Communicates inventory levels with management and sales teams to ensure alignment on current needs and forecast future requirements.
- Works with the sales team to coordinate equipment demonstrations, installations and other service moves and repairs for potential and current clients.
- Coordinates 3rd party equipment installation and repairs.
- Adhere to National Account specific Service Level Agreements.
- Models and leads Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment. Owns and fosters effective communication at all levels of the organization.
- Responsible for Market Center maintenance and other duties as assigned.
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Qualifications
? Minimum of 3 years successful experience in related field.
? Requires a bachelor's degree or equivalent experience
? Past experience shall be considered in lieu of educational qualification, as appropriate.
? This position requires the ability to respond effectively to changing demands and demonstrates quality management and leadership skills.
? This position requires good written and oral communication skills.
#FS-150
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.