Job Description
The Service Ambassador will manage and maintain the HCAHPS program in the facility. The patient advocate acts as a liaison between the healthcare facility and the environmental services department to ensure patient satisfaction.
Note: This client location requires all individuals working on-site to be fully vaccinated against the Flu
Job Responsibilities
- Monitor HCAHPS Scores and assess current action plans for improvement.
- Provide EVS Leadership with daily and weekly HCAHPS reports with detailed
- Create reports, monitor trends to implement appropriate action plans.
- Round on patients within 24 hours of their admission to the facility.
- Assess current satisfaction levels after admission and to educate patients on expected service
- Follow up with management daily to recover patient satisfaction when satisfaction is less than excellent and to ensure that issues are
- Update the daily tracking log for patient admit rounds and discuss details in daily meetings.
- Manage AIDET during rounds and reinforce with hourly team members.
- Work in tandem with Director on AIDET training for team members.
- Manage Hospitality 101 program, including training and reinforcement with hourly team members.
- Work with facility guest services department to align department action items with facility action items to improve HCAHPS results.
- Other duties and tasks as assigned by manager.
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At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Previous guest services experience required
? Previous cash handling experience preferred
? Demonstrates excellent customer service skills
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organizational skills, accuracy, and attention to detail
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.