Market Vice President of Operations

Job Description

The Market VPO has responsibility for the overall operation of multiple accounts in a geographic area generating $30M+ in revenue. Responsible for building, growing, and leading a high performing and empowered team. A champion and leader of change, the Market VPO is accountable for delivering quality and driving improvement in operational efficiency, revenue, margin, and growth (new and client retention) in their overall portfolio while also identifying innovative services and solutions to meet and exceed our clients? requirements and expectations. Develop and maintain the overall strategy, priorities and direction for operations within the assigned geography.

Job Responsibilities

• Full responsibility for driving efficient and successful operations, achieving key performance metrics, expense management, compliance with all regulations, safety performance, and thorough execution of business initiatives down to the building level.
• Leveraging internal business partners, drive continuous improvement and strong performance across all areas of assigned portfolio including sales, finance, human resources and OpX, including full P&L accountability.
• By heavily investing in their people, build, grow, and lead a high performing, empowered, enabled team with high levels of retention. Models people-first leadership and holds others accountable to the same.
• Build and maintain strong client relationships through learning and anticipating customer needs to exceed expectations.
• Drive new sales growth and ensure high levels of client retention through consistently exceptional quality in service delivery.
• Oversee and ensure operating budgets are met including labor, food spend, and general expense management; evaluating and adjusting activities as required.
• Develop short- and long-term operational strategies in partnership senior leaders and lead the design, development and execution of those strategies to achieve measurable outcomes in a timely, cost-effective manner.
• Creates a safety culture by setting direction to reduce or eliminate operations-related injuries or accidents by ensuring all safety programs are thoroughly implemented and consistently executed.

• 10+ years of progressive responsibility in multi-site operations with proven success in general management with full P&L responsibility
• Experience in food service, facilities management, serving the senior housing market strongly preferred
• Proven leadership and experience with managing effective client relationships that run high, wide, and deep
• Demonstrated strong people leadership skills and ability to build and grow high performing, cohesive teams
• Demonstrated ability to grasp a large, complex, global business at a base level and use this understanding to set overall strategy and drive business process improvement
• Adept business savvy to effectively communicate and work with other executives in support of achieving business and systems goals
• Strong business planning skills to complete strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues
• Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization
• Established ability to select top talent and create a productive environment that promotes initiative, innovation, continuous learning, and development of key leaders for future advancement