General Manager - Hearst Castle

Job Description

About Hearst Castle:
Hearst Castle overlooks the village of San Simeon & was built in 1919. The complex includes a twin-towered main building, three sumptuous guesthouses, and 127 acres of terraced gardens, fountains, and pools.

The fanciful Gothic Study is the centerpiece of Hearst's private suite on the third floor of "Casa Grande" - the main building of the hilltop estate at San Simeon. The concrete arches were decorated by Camille Solon in 1934-35, but the historic Spanish ceiling dates from the early 1400s.

The world-famous outdoor swimming pool at Hearst Castle was refilled in August 2018 after two years of restoration and repair. With water that refracts light to create a brilliant turquoise hue, the Neptune Pool is a photographer?s delight.

• The General Manager is responsible for many of the non-selling aspects of the retail operation including inventory management, sales analysis, driving retail revenue, warehouse management, receiving, ticketing and distribution
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
• Ensure development and training of customer service programs and product knowledge
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
• Address and resolve any customer issues
• Lead the F&B dining operation in conjunction with the Executive Chef
• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer
• Supervise team regarding production, quality and control
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores \
• Periodically check and verify the accurate ticketing of merchandise
• Lead periodic physical inventories as well as potential count discrepancies
• Maintain effective client and customer rapport for mutually helpful business relationships
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

• 2-4 years progressive retail and/or f&b management experience preferred
• Bachelor Degree or an Associates Degree preferred
• Ideal candidates will have experience in managing multiple points of sales and multiple retail sites.
• This is a fast paced, high volume environment requiring 5-8 years experience with a minimum of $3+M in managed volume. Individuals from casual or business dining or hotel/convention services may do well.
• Experience to include strong financial acumen as supported by successful P&L management experience within a professional environment. Must be able to drill down to the details with budget to explain variances and develop plans to resolve issues.
• Candidates must demonstrate experience with managing salaried individuals and soft skills necessary to drive programs and develop careers.
• Effective communication (listening, verbal and written) skills with clients, customers of client and support staff.
• Demonstrated attention to the achievement of high quality standards coupled with a proven track record in identifying defects in the preparation and service of food and the implementation of improved quality control procedures.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).