SHAPE THE FUTURE OF MOBILITY FROM DAY ONE.
Aptiv's Advanced Safety and User Experience business unit is dedicated to creating innovative solutions that enhance the safety and convenience of vehicle systems. As a Problem Resolution Manager, you will play a critical role in designing and developing cutting-edge software systems that enable Aptiv's advanced safety and user experience solutions. If you are looking for an exciting opportunity to work on innovative software solutions that improve the safety and convenience of vehicle systems, we encourage you to apply for this Problem Resolution Manager position within Aptiv's Advanced Safety and User Experience business unit.
Your Role
The Problem Resolution Manager is responsible for coordinating and managing issues reported internally and from the customer on multiple independent projects.
Want more jobs like this?
Get Design and UX jobs in Troy, MI delivered to your inbox every week.
- Manages problems by ensuring that they are identified, prioritized, assigned, and resolved
- Monitor and analyze incident trends, highlight repeat incidents, and implement structured problem-solving techniques to prevent future reoccurrence
- Collaborates within the organization to obtain assistance in diagnosing problems
- Manages the problem queue by providing regular status updates
- Ensure resources are aligned with the most critical problem resolution opportunities
Your Background
Key ingredients for succeeding in this role are your:
- Bachelor's degree in engineering discipline (computer science, software, systems, or related field of study)
- At least 6 months of work experience in Automotive Industry or Consumer Electronics
- Bilingual - proficient in English speaking/reading/writing
- Interpersonal skills, strong analytical skills, strong problem-solving abilities, and a positive approach to challenge
- Cross functional interests, ambitious and self-driven. Adaptive, comfortable with ambiguity
- Ability to effectively manage several projects at once
- Strong soft skills: skilled networking creation, influencing skills, constantly learning, positive and ownership profile
- Embedded Autosar experience
- Experience with automotive SPICE (Software Performance Improvement and Capability dEtermination)
- Experience with Polarion, DOORS, (or similar) as a requirements management tool
Why join us?
- You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
- You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
- You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
Your Benefits at Aptiv:
- Private health care effective day 1 of employment
- Life and accident insurance
- Hybrid and flexible working hours
- Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
- Relocation assistance may be available
- Learning and development opportunities
- Discount programs with various manufacturers and retailers
- Recognition for innovation and excellence
- Opportunities to give back to the community
- Tuition Reimbursement
- Adoption Assistance
- Fertility Coverage
Apply today, and together let's change tomorrow!
#LI-CM1
Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.