Customer Service Representative

WHY JOIN APTIV?

You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

We are looking for a responsible, proactive, and goal-oriented professional who is committed to providing excellent service at every interaction. In this role, you will ensure that customers receive the correct part, in the correct quantity, and at the correct time, while maintaining high standards of accuracy and responsiveness.

RESPONSABILITIES:

• Handling customer requirements information.
• Harmonize customer needs against Aptiv interests.
• Customer Shipments Schedule & follow based on stablished routing instructions.
• Aptiv expedite freight coordination; on best time & cost
• Critical part numbers follow
• Effective care and communication with customer
• Shipping discrepancies on material follow up
• Validate and adjustment on customer requirements variation (increases & decreases)
• On time communication to manufacturing plants

MUST HAVES (BASIC QUALIFICATIONS):

• Education: Bachelor's Degree in Industrial, Business Administration, Logistics, International Commerce.
• 2+ years' experience in automotive industry and logistics.
• 90% English (written and verbal)
• Basic knowledge in SAP, Microsoft Office (Preferably, intermediate to expert knowledge in Microsoft Excel).

PREFERRED QUALIFICATIONS:

• Problem solving skills.
• Ability to work effectively with people at all levels in an organization.
• Ability to lead customer meetings, at all levels, independently.
• Ability to communicate complex ideas effectively in English and Spanish, both verbally and in writing.
• Strong results-orientation and execution characteristics.
• Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently.
• Ability to work under pressure.
• Negotiation skills, to be able to deal with end customer on a daily basis.

APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW!

"Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law"

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Client-provided location(s): Ramos Arizpe, Mexico

Job ID: Aptiv-J000693322

Employment Type: OTHER

Posted: 2026-04-17T20:45:05