Customer Service Rep - Centec III

Position Summary.

We need a responsible, proactive and goals oriented person, to be able to provide an excellent service to each and every one of our customers, giving them the correct part, at the correct time and quantity.

Your Role

• Handling customer requirements information.
• Harmonize customer needs against Aptiv interests.
• Customer Shipments Schedule & follow based on stablished routing instructions.
• Aptiv expedite freight coordination; on best time & cost
• Critical part numbers follow
• Effective care and communication with customer
• Shipping discrepancies on material follow up
• Validate and adjustment on customer requirements variation (increases & decreases)
• On time communication to manufacturing plants

• Education: Bachelor's Degree in Industrial, Business Administration, Logistics, International Commerce.
• 2+ years' experience in automotive industry and logistics.
• 90% English (written and verbal)
• Basic knowledge in SAP, Microsoft Office (Preferably, intermediate to expert knowledge in Microsoft Excel).

• Problem solving skills.
• Ability to work effectively with people at all levels in an organization.
• Ability to lead customer meetings, at all levels, independently.
• Ability to communicate complex ideas effectively in English and Spanish, both verbally and in writing.
• Strong results-orientation and execution characteristics.
• Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently.
• Ability to work under pressure.
• Negotiation skills, to be able to deal with end customer on a daily basis.

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

• Savings Fund
• Pension Plan
• Christmas Bonus
• Attendance Bonus
• Vacation Premium
• Medical Expenses
• Life Insurance
• Social security (IMSS, INFONAVIT, Retirement)
• Recognition for innovation and excellence
• Opportunities to give back to the community