Customer Service
Yesterday• Nuevo Laredo, Mexico
On charge to develop, implement & establish an Operating system for Customer service, Master data, metrics & KPI's monitoring system, IT tools maintenance.
Competencias/Habilidades requeridas
- Experience in the Customer service area.
- Experience with customer-specific requirements & portals
- Self-directed, solution-oriented, and focused on results
- Ability for decision-making, analytic skills
- Results oriented
- Able to plan priorities
- Main contact for Plant communication and problem-solving
- SAP system expert
Funciones Generales
- Implement Lean CS OS
- Implement work instructions and EOS procedures
- Training & Certification
- Organize Trainings for CS representatives following the defined training process
- Monitor training execution in the Aptiv Academy and escalate any delays, and provide support to work out the recovery of training
- Implement new CS or cross-functional IT tools
- Propose improvements to IT tools and existing processes
- Ensure the system is set up in line with EOS
- SAP ERP parameters
- Targets definition inside the tools
- Monitor Effectiveness Metrics and follow up on correcting the identified GAPs
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Entrenamientos requeridos
- Orientación + Entrenamiento Básico / On Boarding
- Enterprise operating system
- Customer service training process
- SAP ERP
Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
Client-provided location(s): Nuevo Laredo, Mexico
Job ID: Aptiv-J000686554
Employment Type: OTHER
Posted: 2025-09-12T20:25:03
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- 401(K)
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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