Position Summary
- Support the permanent target to improve the quality system in order to assure the appropriateness of our products and services to the customer's needs.
- Manage customer complaints balancing internal and external expectations
- Align warranty terms, warranty cost (Warranty Cost Estimate - online database), customer information, and warranty product handling process internally with Quality & Operation team and region
- Analyze and define root cause and corrective action for concerned products
- System administration (customer and internal systems) of the analysis results and corrective actions for products returned under warranty (Warranty/Field)
Responsibilities
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- Customer interface to understand customer expectation regarding quality and share those views with the team in a timely manner
- Consolidate product quality performance at customer assembly location, and share with the team in a timely manner
- Manage Traceability System to tracking status of quality issues
- Participation in meetings to accomplish above 3 responsibilities
- Attend customer meetings as deemed necessary
- Support Flawless Launch Activities executing on Aptiv's quality management system to build customer confidence
- Support Continuous Improvement Process within CS Japan
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.