Senior Cloud Engineer, SRE

Overview

Job Title: Senior Cloud Engineer, SRE

Location: Madurai

Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there's no better time to advance your career at Aptean.

About the role:

JOB DUTIES AND RESPONSIBILITIES

1. Responsible for providing a high standard service on a technical and functional level in resolving problems related to the Product Line SaaS Environment.
2. Administering production SaaS systems/services and managing, maintaining cloud-based environments and relevant applications & software.
3. To assist in developing the platform and environment to increase its functionality and stability. Working with customers and internal teams to ensure the highest system availability and availability.
4. Reports to the team lead or Manager for the assigned product area and will have frequent contact with the peers and other members of the Support team, R&D, and Account Management departments.

• 1. Monitoring of staging/production cloud services and applications
  2. Assist in the Product Line SaaS project work, which involves researching, investigating, documenting, presenting any findings and outcomes.
  3. Clearly and concisely documenting all platform changes and supporting information for approval as dictated by the change process.
  4. To assist with BAU / day to day tasks and assist in testing when required.
  5. To follow standards of work and policies that are in place and evidencing of such work where required as dictated by company accreditation (e.g. SOC2), where applicable.
  6. To provide support to the wider Customer Solutions team in a timely manner by receiving, clarifying and investigating incidents raised to the Product Line SaaS team.
  7. Offer complete and timely technical explanations throughout the incident resolution process and ensure that the requester of the incident fully understands the issue, its resolution and if relevant, the means for prevention.
  8. Ensure that all internal and external interactions are handled professionally and with the highest level, follow-through and consistently keep commitments.
  9. Acquire and maintain current knowledge of relevant products and service offerings.
  10. Develop sound understanding across all areas within the Product Line SaaS team and wider Support team.
  11. Attend training sessions offered and assist with peer training as needed
  12. Create knowledgebase / wiki articles and documents to be shared with customers and peers.
  13. SaaS platform support, such as monthly patching windows, platform upgrades, emergency issues impacting the platform which may requiring immediate investigation and action, one-off planned changes to address platform stability & optimisation
  14. Due to the nature of the SaaS environment, some out-of-hours work will be expected to support and maintain the environment so limit customer disruption
  Assist in developing automated processes through Scripting to build reliable systems

• Shift Timings - 24x7 (Rotational Shifts)

• Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor's in Computer Science)
  
  Required Preferred Degree/Certification
  
  ☐ ☒ Bachelor's degree
  
  ☐ ☐ Master's degree
  
  ☐ ☐ Ph.D.
  
  ☐ ☐ J.D. (law)
  
  ☐ ☒ Certification: Microsoft Azure, DevOps
  
  ☐ ☐ Registration:
  
  ☐ ☐ Licensure:
  
  ☐ ☐ Other:
  
  Work Experience (Indicate the approximate years of relevant work experience necessary for this position)
  
  • Typically requires a minimum of 5 years of relevant experience.
  • Previous experience in Azure Cloud Administration.
  • Previous experience in Azure Devops.
  • Previous experience in a Server Administration role or Software Application Support role
  
  
  Knowledge - Required
  
  • Working knowledge of Microsoft Azure, DevOps
  • Experience supporting and maintaining Window Server and databases
  • Understanding of relational databases (SQL Server) and web applications
  • Experience querying in Transact-SQL or similar SQL language
  • Experience on SSIS, SSRS
  • Understanding of IIS and website administration
  
  
  Knowledge - Preferred
  
  • Understanding of networks
  • Understanding of .Net framework
  • Experience in working with one or more of the following: HTML, XML, JavaScript, ASP.NET
  • Basic knowledge of using PowerShell and batch files
  • Knowledge of up-to-date programming languages such as C#, Java
  • Knowledge on Powershell, Terraform scripting
  
  
  Skills and Abilities
  
  • Good personal computer and business solutions software skills
  • Ability to work independently and as part of a team
  • Excellent time management and organizational skills
  • Must have excellent verbal and written communication skills
  • Strong analytical problem solving and decision-making skills
  • Display strong work ethic and do whatever it takes to get the job done