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TPS (Technical Product Support) Engineer

AT Applied Materials
Applied Materials

TPS (Technical Product Support) Engineer

Tangjin, South Korea

General Profile

Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.

Key Responsibilities

  • First line of defense for customer hardware escalations, customer engineer (CE) questions and field issues.
  • Work closely with customers and FSO/PSEs to collect accurate problem statement, identify root-cause, and solutions proposal. Validate process and hardware CIPs.
  • Responsible to provide system level support for Etch products with focus on a designated region.
  • Responsible for managing field issues. Own tracking, providing action plans, managing customer engineering activities to resolve issues and work with engineering on long-term corrective actions, including CIP and Enhancements.
  • Acts as intermediary between customer and respective Etch KPU by providing technical support and documentation to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
  • Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software, or processes. Able to run a start-up through tier 2.
  • Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
  • Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.
  • Cross functional collaboration between engineering, field support, supplier quality, manufacturing, field teams and customer teams.
  • Provides training to CE's, Customer teams and field personnel.
  • Provides field productivity support with hardware related issues.
  • Execute HW CIP/obsolescence /SW testing for etch products at regional labs.
  • >50% Travel to support field install base.

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Functional Knowledge

  • Expert for specific product family and NPI related to that product family.
  • Ability to follow Etch BKMs to troubleshoot customer tool issues
  • Detailed system level tool knowledge
  • Data analysis, tool software, hardware expertise
  • Able to summarize and present about issues resolution, problem statements and analysis, root cause and solution path.

Business Expertise

  • Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.

Leadership

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

Impact

  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

Interpersonal Skills

  • Communicates difficult concepts and negotiates with others to adopt a different point of view.

Education: Bachelor's Degree

Experience: 7 - 10 Years

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Shift:

Day (Korea, Republic of)

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Client-provided location(s): Pyeongtaek-si, Gyeonggi-do, South Korea
Job ID: Applied_Materials-R2513857
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA With Employer Contribution
    • Health Reimbursement Account
    • FSA
    • HSA
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Flexible Work Hours
    • Work-From-Home Stipend
  • Office Life and Perks

    • On-Site Cafeteria
    • Commuter Benefits Program
    • Casual Dress
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Unlimited Paid Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • 401(K)
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities