SW (Tech) Support Engineer

Software GPS - Tier 3

We are looking for a highly talented Software GPS Engineer to join our unique team.

What's in it for you?

Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. You will be working on one of our futuristic products, which is designed to _enhance semiconductor manufacturing by leveraging AI and machine learning to provide real-time insights, predictive analytics, and process optimization.

What you'll be doing:

Function as a technical support Tier for SW issues

• Support all customer tool issues that don't require code changes.
• Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)
• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
• Reproduce customer issues on internal systems. Perform Root Cause Analysis.
• Proactively identify points of failure and drive for resolution.

• Take part in SW development road map milestones, new features reviews, and customer demos.
• Create and maintain the lab environment and perform Dry-run activities for new SW versions.
• Actively participate in new products introduction discussions.
• On-site Projects:
• Perform new installations/SW upgrades on customer semiconductor fabs.
• Troubleshoot complex cases and field support teams.
• Support Infrastructure:
• Develop training programs for field engineers and end users.
• Proactively drive support-related feature developments within the team.
• Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods

• Self-Learning capability and passion to learn new technology.
• Good understanding of networking, Linux systems, docker, Kubernetes, ArgoCD, Observability tools and containerization.
• Proven experience 5- 10yrs in learning and understanding multi-disciplinary, large-scale systems
• Willingness to travel up to 30%
• Excellent English - verbal and written
• Advantage: Certifications in AWS , Azure, or Kubernetes will be preferred.
• Advantage: Code debugging skills.
• Advantage: Experience in SW development / SW testing and integration