PDC Site Director - (M6)

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

What You'll Do

Now we are looking for a PDC (Process Diagnostic & Control) Site Director leading our Customer Support Engineering PDC group. This role's organization consists of multiple layers: Are Managers, Product Managers, and Engineers. Team size will be 100 above. This job will provide a great career growth opportunity by involving business strategy development, managing multiple of field service groups which keep growing and responsible for all issues within the division in Applied Materials Taiwan.

• Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management.
• Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems.
• Is the primary interface to the site account on all operational and service commitments. Owns the overall site responsibility for customer satisfaction. Interfaces with internal and external customers on business and operational issues involving the company's service commitments.
• Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.
• Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization's direction.
• Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
• Defines performance metrics and reports on the site's progress against business unit and account specific goals.

• 15 years above of working experience in Semiconductors Field Team. Equipment supplier (vendor site) with experience in managing multiple sites with after service business acumen is preferred.
• At least 7 years above people management experience. Need to have experience in leading multiple layers organization.
• Module experience: Metrology and Inspection is preferred. Also welcome talent who has expertise in specific technical module, ex: PVD/CVD/ETCH/FEP...etc.
• Welcome young talents who are passionate about careers and eager to continuously strive for excellence.
• Is capable to build up long-term relationship with customer
• Language: Must have both English and Chinese communication skill