Operations and Customer Quality Engineer

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

Key Responsibilities

• Develops and applies quality standards in accordance with company and customer requirements.
• Collaborates with Engineering to develop and conduct related tests.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment using AMAT internal application tools.
• Develops methods and parameters, project methodology and/ or project proposals. Develops and uses procedures.
• Prepares documentation for inspection/ testing procedures.
• Recommends corrective action for procedural, product, or process deficiencies.
• Gathers operational and test data and evaluates results.
• Evaluates work methods, procedures and policies.
• Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs.
• Participates in audits.
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary.
• Read and interpret technical drawings and specification requirements.
• Reduces qualification cycle time and cost while still meeting quality performance requirements.
• Responsible for driving Continuous Improvement in the Quality of AMAT's product portfolio
• Eliminate customer complaints and escalations Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.
• Monitor field customer performance of product to identify issues and allow for early investigation and mitigation
• Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio
• Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems.
• Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
• Strong computer skills, Microsoft Office applications (Excel proficiency required)
• 8 Disciplines of Problem Solving - Root Cause analysis and Corrective Action, Containment, FMEA
• Adept Research skills

• Understands key business drivers; uses this understanding to accomplish own work
• Experience in high volume manufacturing environments
• Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
• Undertake special projects as required
• Lead, Contribute and support continuous improvement activities
• Prepare and present reports at group meetings and internal customers
• Understanding of engineering drawings and manufacturing processes
• Ability to work in a diverse and dynamic environment
• Planning and prioritizing activities
• Good communication and interpersonal skills
• Negotiation and Influencing skills
• Ability to present data effectively
• Team working skills
• Analytical skills (Data mining / Proficient in Excel)
• Time management
• Understanding of cost and financial impacts

• No supervisory responsibilities but provides guidance to team members, and cross-functional support teams.
• Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change and ambiguity of situations.
• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity
• Shows moral courage, openness and honesty in all dealings
• Engages interest and participation of others and has a collaborative approach to working with others
• Lead, support groups of technicians and engineers
• Training skills, provide guidance and coach other team members

• Skilled in Advanced Problem-Solving Techniques (APS / 8 Disciplines of Problem Solving / Data mining)
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
• Excellent attention to detail
• Continuous improvement consultant skills
• Lean Manufacturing knowledge
• Ability to innovate, communicate, and implement original solutions

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

• Explains difficult or sensitive information; works to build consensus

• Bachelor's Degree - Engineering, Computer Science or related Engineering Technology
• Advanced Quality Certifications
• 4-6 + Years of Experience job related