Manager Software Support Engineer team

We are looking for a Software (Technical) Support Engineer Manager to manage the Software Support Engineering team across the Greater European Region.

Key Responsibilities:

• Manages Team of Professional Employees - Accountable for managing a team of Software Support Engineers (SSE) who perform tasks such as system software troubleshooting, software installation and equipment recovery, software test and validation, and operational training at our customer's semiconductor fabrication locations.

• Customer Escalation Partner - Acts as the escalation point of contact on software issues from our customers, meeting with the customer and supporting the team members on driving issues to closure through root cause analysis.

• Data Driven Decisions - Uses available KPI data to track team and software performance, generating necessary reports to senior management and providing guidance on actions to improve productivity and overall team effectiveness.

• Cross Functional Collaboration - Works together with our software development, customer account, sales, and business unit teams to resolve our customer's high value problems and achieve mutually beneficial goals.

• Employee Development - Ensure employees can achieve great results through technical coaching, mentoring, and necessary development and compliance training. Identify areas for growth and improvement, develop plans with employees to reach their career goals.

• Department Productivity - Uses experience to identify areas of improvement within the Software Support Engineering team. Creates, develops, and implements plans of productivity improvement with support from senior management.