HR Technology

Key responsibilities:

• Serve as a LMS administrator, overseeing system configuration, user provisioning, content deployment, SCORM/AICC file handling, and advanced reporting to ensure optimal performance and user experience.
• Strong understanding of LMS content standards including SCORM, AICC, xAPI, and their implications for tracking and reporting
• Lead technical support and root cause analysis for LMS-related issues, coordinating with internal IT teams, vendors, and content providers to resolve complex problems across multiple delivery formats including ILT, vILT, and WBT.
• Design, implement, and maintain LMS integrations with enterprise systems such as Workday (HRIS), Databricks, and other internal platforms, ensuring seamless bi-directional data flow and real-time synchronization of user, organizational, and training data.
• Configure and support the LMS and Workday applications across any suite (e.g., HCM, Talent).
• Support LMS integration projects as a technical analyst, working with support teams to coordinate requirements, troubleshoot issues, and ensure stable connections using relevant tools like Postman and internal LMS integration documentation.
• Core member of LMS implementation team to oversee efforts including platform configuration, content migration, connector setup, and dashboard/reporting development; ensure milestone delivery for system readiness and go-live for assigned areas.
• Analyze business and learning data requirements, translate them into functional requirements, and develop workflows that support business objectives, data accuracy, and operational efficiency.
• Present technical details and integration architecture to cross-functional stakeholders, including HR, IT, and business units; produce clear documentation and visualizations to support decision-making and training.
• Develop and execute comprehensive test plans for LMS upgrades, integrations, and new feature rollouts, including unit, regression, performance, and UAT testing.
• Monitor LMS performance, availability, and data integrity; proactively identify anomalies and lead resolution efforts using centralized dashboards and logs.
• Provide functional support and training to business users and junior staff on LMS capabilities, SCORM/AICC standards, integration logic, and reporting tools.
• Independently manage small to mid-size LMS-related projects, ensuring delivery within scope, timeline, and budget; may serve as team lead on larger initiatives involving cross-system integrations.
• May oversee contingent workers supporting LMS operations; manage onboarding, task assignments, and quality assurance.

• Experience with Workday Learning and its integration capabilities for HR and talent development workflows.
• Familiarity with Databricks for data analytics, reporting, and integration with LMS platforms.

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.