Global Product Support (GPS) Engineer IV (Display OLED) - (E4)

Applied Materials MAX OLED™ Solution maximizes OLED displays aperture ratio using a unique Maskless technology, leading to improved device lifetime, brightness and power savings. The OLED Business Operations and Global Product Support (GPS) team is looking for a motivated, self-driven candidate to collaborate R&D, Design, Manufacturing and Field Service teams to develop efficient startup, service, logistics and fields operations to help customers achieve fast time to production and maintain high system uptime.

Tainan Display Manufacturing Center and Lab

Displays provide a window between people and the information universe. Humans crave information and we live in an era where digital information - entertainment, news, education, social networking, and much more - is readily available. Tainan Display Lab (TDL) lays a strategic role in employing deep display expertise to enable the next generation of displays. It is the world's first combined display equipment manufacturing facility and R&D laboratory. The lab helps display makers transform their ideas into reality and pave the way for the next generation of displays.

TDL plays a key role in advancing improvements such as image resolution and quality, size increases, and new form factors as the display industry has evolved from CRTs to LCDs, and now to OLED. These innovations, along with reduced costs, have enabled new products and driven the proliferation of displays that create dynamic and stunning visual experiences for consumers. The facility, which occupies about 5.1 hectares includes two cleanrooms and a laboratory. It is located close to customers in the Tainan Science Park, to provide fast support to our display customers throughout Asia.

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service NPI products. Contribute to the FMECA process and risk assessment.
• Participate in or own first chamber Build & Test & IAT in MFG. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures, and participate in New Product testing
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Support field training for new products and work with Global Technical Training to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

• Knowledge and experience working with hardware engineering, or manufacturing partners teams across the supply chain function
• Experience with the project management of technical projects
• Experience with failure analysis techniques and reliability testing
• Ability to take the initiative and drive for results
• Toeic : 665+ above