At Apple, we focus deeply on the customer experience. Apple Ads brings this same approach to advertising, helping people find exactly what they're looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes-from small app developers to news publishers to big, global brands. Because when advertising is done right, it benefits everyone. Apple Ads is hiring a Senior Software Engineer to join our Product Health team, responsible for improving the resilience and performance of the Apple Ads platform. In this role, you'll design and build internal tools that help detect, triage, and resolve production issues before they impact customers. You'll collaborate closely with support, engineering, and operations teams to streamline workflows, automate root cause analysis, and increase the scale and impact of our production support. If you're passionate about using software to solve operational challenges, reduce manual overhead, and improve platform health through automation, we'd love to hear from you!
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Description
The Product Health team sits at the intersection of engineering and operations, owning the tooling and workflows that power production support across Apple Ads. Our team is the escalation point for complex issues that originate from advertisers, internal monitoring, or customer-facing teams. We don't just react - we build systems that proactively identify issues, accelerate diagnosis, and reduce dependence on upstream teams. The person in this role will: - Architect and build internal tools for observability, triage, and debugging, used across Apple Ads support and engineering teams. - Design solutions that automate complex diagnostics and detect anomalies before they impact customers. - Partner with business operations and engineering stakeholders to gather requirements and ensure tools are effective and adopted. - Write clean, maintainable code and produce clear documentation for internal users. - Provide guidance to teammates building lightweight tools, including mentorship and code reviews. - Shape the tooling roadmap, contribute ideas, and drive long-term strategy for support automation and scale. - Explore AI/ML or other automation technologies that improve response time and reduce repetitive work. - Integrate with - and contribute to - Apple internal solutions from other parts of the company
Minimum Qualifications
- 5+ years of software engineering experience, including designing and building internal tools.
- Proficiency in Java or Python, with strong systems thinking and attention to reliability.
- Experience building tools for support, observability, triage, or production diagnostics.
- Familiarity with logging and monitoring tools such as Splunk, Datadog, or similar.
- Ability to collaborate cross-functionally and communicate effectively with technical and non-technical partners.
- Strong written communication skills and a commitment to clear documentation.
- Bachelor's degree in Computer Science or equivalent practical experience.
Preferred Qualifications
- Passion for customer privacy
- Background in technical support, QE, DevOps, or production operations roles.
- Exposure to AI/ML-powered tooling, especially in internal software workflows.
- Experience with AWS, Kubernetes, containerized deployment, or CI/CD environments.
- Familiarity with mobile advertising platforms, ad tech APIs, or developer-facing systems.
- Demonstrated ability to mentor peers, contribute to technical roadmaps, and lead internal initiatives.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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