Senior Manager, Knowledge Management & Documentation, ASE
Apple converts innovative concepts into high-impact products through a rapid development cycle. We seek dedicated professionals to drive collective knowledge management achievements. This role requires the ability to architect robust, elegant solutions for documentation at scale-helping engineers find information that isn't outdated, wrong, or hidden. The successful candidate must possess expertise in content authoring, generation, categorization, maintenance, and retirement approaches across a large enterprise. Our team specializes in building foundational documentation platforms that enable seamless knowledge discovery and contribution across various internal engineering teams. We are actively recruiting a highly qualified Knowledge Management Manager for the Apple Cloud Services Engineering team.
Description
As Senior Manager of Knowledge Management & Documentation, you'll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.","responsibilities":"anage technical writers producing internal and external documentation for engineering and product audiences
Oversee documentation projects ensuring quality, accuracy, and timely delivery
Define documentation standards and processes that scale across thousands of engineers
Partner with engineering teams to understand needs and deliver solutions
Build AI-powered documentation tools for generation, maintenance, and search-with appropriate human oversight
Influence platform decisions across Apple Services Engineering, IS&T, and Software Engineering
Solve documentation discoverability-ensure engineers find current information, not outdated or hidden content
Establish lifecycle management processes for creation, maintenance, and retirement of content
Champion accessible, accurate information to engineering leaders
Your team's documentation directly impacts engineering productivity, onboarding success, and operational excellence across Apple Services Engineering.
Preferred Qualifications
Experience at large technology companies managing documentation at scale
Background in knowledge management systems or information architecture
Track record applying AI/LLM technologies to documentation-generation, search, maintenance, quality improvement
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Experience engineering AI-powered solutions with human oversight
Familiarity with documentation tooling: static site generators, Git, Markdown, API docs
Success with platform migrations or system transformations
Understanding of developer experience and documentation's impact on productivity
Ability to build cross-functional partnerships and navigate complex organizations
Can articulate documentation strategy and ROI to executives
Minimum Qualifications
8+ years in technical documentation or knowledge management
3+ years managing technical writing teams
Experience with documentation at enterprise scale (10,000+ engineers)
Strong technical background understanding complex software systems
Proven ability to influence stakeholders across organizations
Experience with docs-as-code workflows
Excellent communication skills
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $188,200 and $325,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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