Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple's Global Security Operations team is seeking extraordinary, customer service oriented, self motivated, individuals to work as Customer Service and Safety (CSS) Supervisors. Global Security Supervisors lead teams of CSS Specialists and run overall field services and operations while providing 24/7/365 coverage and support to Apple's employees, customers, and properties throughout the Santa Clara Valley. The ideal individual will have an extraordinary work ethic, a willingness to hold themselves and their teams accountable, a desire to lead and develop others, excellent writing and communication skills, and the ability to connect with employees at all levels.
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Description
We are looking for individuals who possess strong problem solving skills and the ability to build effective, trust-based relationships with key partners inside and outside of Global Security. Some Supervisor duties may include: Supervise a shift of CSS Specialists to provide 24/7/365 security coverage Train, coach, and mentor CSS Specialists Conduct verbal and written performance evaluations of CSS Specialists Manage communications for emergency and non-emergency calls-for-service through radio dispatch, phone, and email Respond in a timely manner to emergent events, issues, staffing deficiencies and other management requests Respond to medical emergencies and provide basic first aid, CPR, and AED as certified Monitor and maintain up to date and accurate timekeeping systems, records, and coordinate administrative scheduling Ensure personnel are provided with necessary equipment and equipment is accounted for Provide direction to employees in the field, utilizing proper judgment, to solve problems and to escalate matters, which may negatively impact business continuity, to the Field Security Lead
Minimum Qualifications
- 2 - 5 years of previous management, supervisory, or equivalent professional experience preferred
- Must possess (or be able to possess through training) and maintain BSIS PSO License
- Possess/maintain a valid California driver's license, a safe driving record, and maintain driving privileges per Apple policy
Preferred Qualifications
- Flexibility to work all shifts (nights, weekends, holidays) and willingness to assist the team with overtime when needed
- Ability to think critically and see things from a broad perspective while working with a sense of purpose
- Strong interpersonal skills and attention to detail including excellent time management
- Proven team leader and player with enthusiasm and a positive attitude with the ability to deliver a high level of customer service
- Demonstrates an understanding of and application of the concepts of teamwork, results, and innovation
- Must possess the ability to function in stressful situations, while exercising good judgement
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $40.25 and $60.95/hr, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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