At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe, each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Strategic Data Solutions (SDS) organization is a values-based organization that continually strives to maintain a culture of high performance. Our core mission at Apple is to build and deliver exception analytic solutions by leveraging machine learning and decision automation that help mitigate risk and monetary losses, optimize internal operations, and improve Apple's customer experience.
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Description
In the SDS Compliance Investigations Team Manager role, you will be responsible for providing daily supervision of a Compliance Investigations team. The Compliance Investigations team conducts sanctions screenings of new and existing Apple accounts by utilizing internal systems, commercial databases, and public records. You will support the team by providing coaching and development and managing the daily execution of the business. Responsibilities include: Manage the performance of 13-15 Compliance Investigators and support their success. Drive team performance to meet or exceed targeted metrics for productivity and accuracy. Conduct regular 1:1s, team meetings and development conversations with employees. Lead regular calibration sessions. Collaborate cross-functionally with SDS partners and peers. Identify innovative ideas to improve the experience of Apple customers.
Minimum Qualifications
- People management experience a plus
- Previous fraud, sanctions or compliance experience a plus
- Excellent written and verbal communication skills
- Bachelor's degree or equivalent experience
Preferred Qualifications
- High level of personal accountability, integrity, and dependability
- Passion for developing direct reports
- Comfort in navigating ambiguity
- Excellent time management skills
- Detail oriented and able to adapt to change
- Exhibit inclusive leadership behaviors and embrace responsibility to build, develop and retain diverse teams
- Make space to listen, learn and amplify diverse perspectives and experiences
- Confront barriers to greater inclusion with tenacity, care and commitment
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $78,312 and $117,520, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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