Quality of Service Operations Engineer

Summary

Posted: Mar 7, 2024

Role Number:200540957

People at Apple don't just build products - we craft the kind of experiences which have revolutionized entire industries. Our diverse collection of people, and their ideas, inspire innovation in everything we do. Imagine what you could do here! Apple Services Engineering (ASE) builds and provides the systems and infrastructure that enable Apple's services at massive scale - such as iCloud, TV+, Music and App Store. We are the foundation on which Apple's software developers build the services our customers love. The ASE Quality of Service team are looking for a passionate and talented engineer to help deliver Apple customers the best quality of service for the App Store, Apple Music, Apple TV and more. Our services must scale globally, be highly available, performant, and simply "just work". If you love running, monitoring and improving systems that delight millions of customers, then this is the place for you.

• Operating distributed systems and delivering internet services at scale
• Experience with monitoring technologies such as Splunk, Grafana, Elasticsearch, Prometheus, etc
• Familiarity with containerization, orchestration and deployment technologies like Docker, Kubernetes, Helm, etc
• Programming via agile methodologies, in languages such as Bash, Golang, Java, JavaScript, Python, etc
• Knowledge of core internet protocols/platforms such as CDN, DNS, HTTP, SSL, TCP, etc
• Proven ability to self-start, learn, plan, prioritize and deliver to deadlines
• Demonstrated ability to create solutions which are maintainable, understandable and diagnosable
• Excellent verbal and written communication skills

• Build applications and real-time dashboards to monitor the quality of Apple Services
• Design, implement and operate tools and processes to detect, react to and mitigate production issues affecting Apple Services
• Execute incident command and coordination across ASE teams
• Independently network to influence and collaborate with technical and non-technical teams
• Create and deliver presentations across teams and to senior leadership
• Rotating on-call shifts (including periodic weekends)

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,900.00 and $256,500.00, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.