Purchasing Operations Analyst, Infrastructure Services

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. We are recruiting a dynamic, energetic and motivated individual to join the Infrastructure Services Business Operations - Global Purchasing Operations (GPOPs) team. The Purchasing Operations team is the central Infrastructure Services ordering and fulfillment operations function and is responsible to drive precise execution of the order process. Infrastructure Purchasing Operations Analysts ensure that Apple infrastructure purchase requisitions are initiated promptly and orders are signaled for build, shipment, and delivery in line with the agreements with our multi-functional teams. This team works collaboratively with multi-functional teams to secure operational excellence across the regions, they use insight and analytics to improve the order to fulfillment process with innovative fulfillment strategies.

Description

This position is for an experienced Individual Contributor who will support the fulfillment of tactical requests for data center hardware and various purchasing needs. This person will apply data analysis and process mapping to drive the optimal fulfillment activities from order induction through delivery and post delivery support.

Responsibilities

• Process hardware and services requests including exceptions and change orders according to SOPs within set SLAs.
• Manage inbound inquiries and cross functional communication.
• Manage the correlation of data input to the acquisition and invoicing of assets.
• Develop written plans, policies, and procedures to document processes to support the purchasing of assets.
• Participate with internal business expansion and automation projects.
• Act as a key shareholder in developing automated solutions and testing that these solutions are fit for purpose.
• Collaborate across the Apple organization to ensure business objectives are met. Includes the ability to rapidly synthesize and communicate findings to senior leaders and to actively identify potential supply issues that can affect product strategy.
• Assess and mitigate risks to the business. Manage the result and impact of global supply chain disruptions in real time with the support of an international team.

• Bachelor's degree in Business Administration, Supply Chain Management, Procurement, or a related field; OR, equivalent job-related experience
• Experience with ERP systems (SAP or equivalent), Excel and database tools such as Ariba or similar

• Familiarity with data centers, supply chain, logistics, or vendor management processes.
• Experience in an operational or process improvement role
• Exposure to automation, workflow reengineering, or digital transformation initiatives.
• Ability to balance short-term fixes with long-term strategy.
• Highly self-motivated, detail-oriented, and comfortable managing ambiguity.
• Strong analytical skills with the ability to evaluate complex workflows and data dependencies.
• Experience leading cross-functional initiatives with multiple partners in large-scale organizations.
• Excellent written and verbal communication skills with the ability to influence at multiple levels.
• Track record of driving measurable process improvements and delivering results under tight deadlines.