Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what can be accomplished! The Learning Systems and Operations team strives to provide exceptional operational services for the AppleCare Support Foundations organization, while managing and driving technology and tools. This Manager is responsible for managing the Learning Systems roadmap and priorities. This person works closely with business partners to align on organizational priorities and Support Programs to ensure tools projects are pitched and funded.
Description
This Manager will be responsible for ensuring the operations team works effectively with instructional designers in the publication and localization of their content within our learning management system (LMS) and Content Management System (CMS). These responsibilities will include managing the team's day-to-day operations, supporting administrators worldwide, troubleshooting escalations, and implementing process efficiencies. This position requires an organized and meticulous individual that can collaborate effectively with training leadership, development managers, and IS&T to oversee the management, administration, and integration of technology systems. Responsibilities include: Develop and implement vision and strategy for learning platforms within the organization Managing the system priorities and roadmap, working closely with business stakeholders to determine requirements and prioritization Collaborate with cross-functional teams to review and prioritize enhancement requests, and define project scope, objectives, and deliverables. Collaborating closely with Support Programs and IS&T on day-to-day bugs, enhancements, and priorities Supporting system user/admin needs, including issue tracking, escalation, and resolution Own data management, data quality, data governance as it pertains to learning analytics, quality metrics, & learner performance Effectively managing team resources to maximize efficiency Driving technical and process innovation to ensure quality Working with Support Foundations leadership to support organizational goals Conducting performance evaluations and providing performance feedback to staff Participating in leadership meetings, representing your team in results and forward-thinking initiatives Collaborating with Training Program Managers (TPMs) and Delivery Managers to ensure that the LMS supports our delivery needs worldwide Assisting with User Acceptance Testing (UAT) testing during LMS & CMS releases Serving as the subject-matter expert on our Learning Platforms Staying knowledgeable about current Learning Platform trends
Want more jobs like this?
Get jobs in Austin, TX delivered to your inbox every week.
Minimum Qualifications
- Bachelors Degree and 5+ years of relevant work experience
- 5+ years in a people manager role with a track record of building and maintaining highly effective teams
- 3+ years work experience with learning management systems (LMSs)
- 3+ years work experience with learning content management systems (LCMS)
- Exceptional project management skills and experience
- Comfortable presenting and communicating with differing levels of business stakeholders
- Advanced negotiation skills - the ability balance firmness and flexibility towards securing good outcomes while maintaining positive relationships
- Ability to deal well with conflict
- Great time-management and organizational skills
- Experience balancing coaching and development with administrative tasks
- Willingness to take on new roles, assignments, and responsibilities as needed
- Attention to detail
- Proven ability to assess business needs, prioritize accordingly, and escalate appropriately
- Knowledge of instructional design and adult learning theory
- Ability to manage multiple projects within tight timeframes
Preferred Qualifications
- Experience with Saba LMS
- Experience with AEM (Adobe Experience Manager) CMS
- Experience with taxonomy management
- Experience with macOS
- Familiarity with Agile and Waterfall methodologies
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Submit Resume