Interactive Content Management Partner, Retail Engineering

Marcom Platform & Services (MP&S) partners with Marcom's Global Marketing Communications group to deliver platforms and tools. Marcom oversee all of Apple's advertising and marketing to ensure the flawless development and execution of world-class communications. The Interactive Content Management Partner role will be responsible for acting as Apple lead for Content Management across Marketing Programs, providing oversight of agency team work and a key connection point between Marcom, MP&S, and agency teams. This role works closely with agency partners, as well as with the Apple Digital Product Team, Digital Producers, GEO Alt Producers, Development, QA and Leadership in a highly collaborative and team-oriented environment providing deep subject matter expertise as the Apple Content Management point of contact and escalation point for all Content Management deliverables for their marketing programs.

Description

This role will create and maintain relationships both internally and with agency partners, monitoring status and ongoing progress of Content Management deliverables for their marketing programs, ensuring the Marcom's high quality standards are met at every stage. This role will also be responsible for ensuring that Apple and Content Management agency partners are aligned on key performance metrics, enforcing accountability through reporting and analytics, and proactively looking around corners to decrease conflict and risk for Content Management.

Responsibilities

• Oversee agency production at the program level for a Content Management team; involved with key projects from start to finish, as accountable role for successful project completion and high-quality deliverables that are consistent with expected standards against strict deadlines
• Own proactive problem solving with agency partners and internal teams to resolve conflict, issues and roadblocks
• Work with all departments to develop integrated solutions and find opportunities to optimize efficiency and quality of the work Content Management provides
• Provide troubleshooting and and makes decisions as a point of escalation for marketing programs that rely on Content Management, supported by deep understanding of the function and how it is supported
• Maintain and develop relationships with key strategic partners throughout Marcom, MP&S, and with agency partners, ensuring alignment
• Monitor and assess business risk and constraints (schedule / scope / resources) and provide input on business objectives, challenges and opportunities
• Work internally with Apple MP&S Content Management to provide deep knowledge of implementation and business context for Content Management for their marketing program
• Contribute to planning activities, providing business context for staffing efficiency and appropriate budget allocation
• Comprehend and maintain working knowledge of Content Management System tools in their program, and elevate missed opportunities in systems or processes

Minimum Qualifications

• 3+ years content management experience
• 3+ years of experience in content planning and content management for digital properties
• Proficient in multiple enterprise Content Management Solutions such as AEM, Drupal, WordPress, etc.

Preferred Qualifications

• Bachelor's degree in Computer Science, a technical field or a minimum of 3+ years of relevant work experience preferred
• 5+ years work experience in agency / design firm
• Ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and drive alignment with key business partners
• Deep understanding of the role of company and agency as separate but strong partners
• Excellent interpersonal, verbal and written communication skills
• Experience in navigating multiple projects at once within a larger complex business framework
• Experience navigating large and complex organizations, including gaining access to key stakeholders and successfully managing relationship building dynamics and processes
• Superior project management abilities
• Self-starter, self-motivated, self-directed, self-sufficient
• Strong presentation skills that encompass clear, compelling communications
• Demonstrated success identifying, assessing, and recommending solutions for CMS issues
• Proven technical acumen in Content Management Solutions and underlying architecture; advanced experience with AEM front- and back-end a plus

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $110,500 and $166,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

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Client-provided location(s): Sunnyvale, CA

Job ID: apple-200619344-3956

Employment Type: OTHER

Posted: 2025-09-29T19:10:36