Director, Global Retail Store Experience and Sales Operations
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience and driving a global strategy that sets the bar. We are looking for a highly motivated and proactive leader who can set a strategic vision and build innovative experiences and stay connected to the ground level operations and performance of the business. The ideal candidate possesses a high level of integrity, creativity, analytical horsepower, accountability, communication, and interpersonal skills, with a commitment to teamwork and excellence. In this role the opportunities are immense, and the future is exciting. You will play a critical role in leading and defining the future direction of our Retail Stores. This role will lead the teams that define strategic initiatives that impact the store experience, drive commercial performance and deliver programs that enhance our stores operations.
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Description
As the Global Director of Retail Store Experience and Sales Operations, you are responsible for collaborating with cross functional business partners worldwide to design and deliver programs and strategies that elevate the team and customer experience, attract new customers and build loyalty with existing customers. The successful candidate will also play a meaningful role in providing insight, guidance, and direction to the team, partners and leadership to drive in store performance and for the overall execution of Apple business priorities. Key cross-functional partners outside of Retail Operations include the Store teams, Apple Store Online, Retail Engagement & Marketing, Real Estate, People, Product Marketing, Finance and more.
Responsibilities
- Create retail and customer experience strategies and building innovative solutions and identify continuous improvement opportunities to deliver on business goals
- Gain a comprehensive understanding of in-store performance and effectively use metrics, data, and analysis to inform critical initiatives and opportunities. Regularly present findings and strategies to executive audiences.
- Partner globally and cross-functionally to understand broader market dynamics, challenges and opportunities for our Retail Stores to inform strategies and key operational program optimizations. Communicate ideas in a way that gains consensus and builds partnership.
- Lead and guide the team to deliver complex projects. Develop project justification proposals, business cases and return on investment estimates; acquire executive approval and funding.
- Foster a customer-centric approach to problem-solving, demonstrating profound passion and comprehension of customer needs and the in-store employee experience.
Minimum Qualifications
- 10+ years of People Leadership experience in a strategic role with experience in establishing vision, goals and developing strategic and tactical execution plans.
- 15+ years of experience in retail operations, retail strategy, or a related corporate field.
- Highly strategic with expert knowledge of the global retail industry, commerce and omni channel trends.
- Proven Ability to prioritize, plan, delegate and implement strategies, programs and projects optimally; successfully navigating and executing in corporate structures.
- Keen analysis of data and information, understand sales performance and identify trends and opportunities.
- Passionate people manager that enables a culture of performance by building capabilities of individuals and teams through effective employee development, involvement, communication and mentoring.
- Business travel as needed.
Preferred Qualifications
- Strong strategic storytelling and presentation skills with proven experience presenting to executive audience.
- Master's degree in relevant field (MBA a plus) or equivalent experience.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $254,800 and $408,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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