Control Room Operator

Imagine what you could do here. At Apple, our people are our greatest asset-and keeping them safe is a responsibility we take seriously. We are seeking a proactive, dependable, and team-oriented individual to join our Global Security Operations Center (GSOC). As a key member of this team, you will play a critical role in ensuring the safety, security, and resilience of Apple's people, operations, and assets around the world.

Description

Operating 24/7/365, the GSOC is the central nervous system of Apple Security-monitoring global events, triaging security concerns, and coordinating timely, effective responses in a world that never stops moving. This is not a static desk job. It's a dynamic, high-stakes environment where every second counts and where your actions can make a real difference in protecting lives and upholding Apple's commitment to excellence. The ideal candidate is calm under pressure, analytical, and is driven by a clear sense of purpose and responsibility. You have a passion for protecting others and a proven ability to multi-task in high-tempo environments. You understand that in global security, preparation and agility are everything-and you bring both in equal measure. Join Apple's GSOC team and help safeguard the people who are changing the world. We're seeking to hire various shifts.

• Graduation from high school or possession of a GED
• One (1) year of experience performing work where the essential functions of the job involved employee/public contact, computer usage, and/or heavy telephone traffic
• Learn to operate two-way radio and telephone communications equipment
• Monitor audible information from multiple sources (telephone, radio, and co-workers) in an open space and noisy environment
• Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications
• Document information in English in a clear, organized, concise, and understandable manner;
• Read, interpret, understand, and follow written and oral instructions and/or information in English;
• Use a keyboard and other peripheral computer equipment with rapid keyboarding and a high level of accuracy
• Learn to enter information accurately and quickly in the computer system while receiving information via radio and telephone
• Ability to work in a low lighting environment
• Ability to work weekends and holidays based on schedule and operational needs

• Ability to dispatch Security safety personnel and equipment in a quick and efficient manner
• Learn and adhere to Computer Aided Dispatch (CAD) Systems and other related technology
• Learn and remember locations and common place names of highways, major streets, Apple buildings and region area
• Learn and remember the policies and procedures of Global Security and Public Safety partners
• Retain, recall, and evaluate facts and/or details solely from memory
• Work under pressure; exercising good judgment and common sense while making sound decisions in emergency situations
• Read and interpret various mapping devices and relay pertinent information
• Establish and maintain effective working relationships with co-workers, emergency personnel, other agencies, and Apple employees
• Provide effective customer service
• Deal tactfully with the public, law enforcement, and other officials, Apple employees, and cross functional partners, globally
• Transition from periods of mental and physical inactivity to periods of intense and mental and physical activity (rapid keyboarding) at a moment's notice
• Maintain composure and work accurately under pressure or when faced with stressful situations