Configuration and Automation Engineer
Apps are changing the world and enriching people's lives, driven by developers dedicated to creating extraordinary experiences that delight customers. Apple's Worldwide Developer Relations team (WWDR) provides the services, resources and guidance that empowers the world's most dynamic developer community to push the boundaries of innovation and bring the next big app ideas to Apple's platforms for customers worldwide. WWDR also offers programs to help developers connect with experts, learn about the latest Apple tools and technologies, and adopt best practices to supercharge app development. We are seeking a Configuration and Automation Engineer to help shape and scale the internal tooling that enables the review of millions of app submissions every year.
Description
In this role, you'll work at the intersection of systems analysis, automation, and data intelligence - enabling our support specialists to work more efficiently and effectively. You will own the configuration of our internal tools and developing automation. The ideal candidate thrives in fast-paced environments, understands how large-scale systems operate, and is eager to work closely with both technical and operational teams.
Responsibilities
- Configuring and customizing internal tools to support multiple app review workflows.
- Developing assistive tools for decisioning systems, ensuring outcomes are accurate, explainable, and scalable.
- Driving functional requirements to improve event-driven compute solutions (e.g., FaaS) used to generate actions and insights based on real-time signals and telemetry.
- Collaborating with support operations teams to understand workflows, identify bottlenecks, and surface data needs.
- Debugging and inspecting apps, including signals such as network traffic and binary analysis output, to identify new opportunities for automation.
- Querying and processing large-scale datasets using platforms like Trino and HDFS.
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Minimum Qualifications
- 6+ years of professional experience.
- JavaScript proficiency for use as a scripting language in backend or automation systems to process data, evaluate logic, or respond to events. Note, this is not a front-end web development role.
- Experience with client-server architectures and tools that dynamically generate or configure user interfaces.
- Background in supporting high-volume operations such as support desks, customer service platforms, or call centers.
Preferred Qualifications
- Familiarity with Apple's SDK and an understanding of how apps work, including the ability to interpret binary analysis output, control flow graphs, network traffic, etc.
- Hands-on experience with event-driven compute or function-as-a-service (FaaS) platforms.
- Experience querying and analyzing large datasets using tools like Trino, HDFS, or similar big data technologies.
- Proficiency in Python, particularly for data analysis.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $118,500 and $244,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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