Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Service Quality & Technology is a global organization seeking a talented and driven Quality Engineer to help drive exceptional performance and reliability of Apple's products. The ideal candidate is a strong technical leader who excels in cross-functional collaboration and thrives in a fast-paced, dynamic environment.
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Description
The AppleCare Quality Engineer is responsible for managing and improving quality across assigned products. Key responsibilities include the following: Identify and drive field product quality improvement opportunities - including improvements to triage processes, diagnostics and warranty abuse capabilities Track field quality metrics such as annual failure rates, no trouble found rates, service cost, and repeat-repair Support initiatives that improve field and service product quality and reduce cost Play a key role in new product launch early field failure analysis (EFFA) and action planning Support the development of NPI product service quality plans Work cross-functionally with quality and engineering teams to improve overall field product quality Support regular quality reviews that focus on performance trends, quality issues, and corrective actions Measure and optimize the accuracy and effectiveness of field service diagnostic tools Support Product Engineering and quality investigations as required Travel up to 10%
Minimum Qualifications
- Minimum of 8 years of product quality, service, and project management experience
- Lean Six Sigma, ASQ certification or equivalent quality certifications
- BS in Mechanical, Electrical Engineering
Preferred Qualifications
- Experience operating, troubleshooting, and repairing Apple products
- MS or MBA
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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