The AppFolio Fraud Operations Team’s goal is to develop and enhance Fraud Prevention Systems to ensure the integrity and security of payments across the platform. The Manager, Fraud Operations works closely with senior management to formulate and implement fraud prevention strategies. The role involves supporting a team of analysts to implement controls aimed at reducing the risk of fraud across various payment products while ensuring the team is equipped to adapt to the evolving landscape of fraud.
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Your Impact
Build, define, and uplevel the Fraud Operations team; ensure the team has the training, tools, and guidance necessary to identify and analyze suspicious account level behavior and make decisions with a high rate of precision, and champion new ways to get the job done.
Qualifications
- Efficiency: The Underwriting Manager must be efficient and able to produce significant output with minimal wasted effort. Able to break down problems into manageable tasks.
- Adaptability: Must be able to adapt and tailor communications styles to match the audience and articulate views clearly, as the manager will be responsible for communicating with partners and peers.
- Stress Management: Maintain a stable performance when under heavy pressure or stress.
- Responsibility: Take ownership of your work and seek the appropriate resources when necessary.
- Extreme Professionalism: This role is in direct communication with many outside partners and vendors, and will consistently be acting as the face of AppFolio in these interactions.
- Customer Focus: strive to delight at each touchpoint and level of interaction
- Teamwork: Earn trust and engagement from the teams while driving them to successful individual and group outcomes.
Must-Haves
- Bachelor’s degree in a relevant field such as criminal justice, finance, accounting or business administration is preferable or relevant work experience.
- Minumum 5+ years of previous Fraud, Risk, Payments Analytics role combined with team leadership experience
- Working knowledge of fraud detection, fraud rule creation, and fraud prevention techniques, as well as laws and regulations related to fraud.
- Excellent verbal and written communication skills, with the ability to prepare and present reports to senior management and other stakeholders
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent judgement, decision making, and problem solving abilities with minimal guidance from leadership
- Ability to stay up-to-date with industry trends and developments in fraud detection and prevention techniques
- Basic SQL skills
- Advanced Excel skills
- Professional certifications such as Certified Fraud Examiner (CFE) or Accredited Financial Crime Investigator (AFCI) is a plus.
Regular full-time employees are eligible for benefits - see here.