Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
Our Platform organization seeks a Director of User Experience who will define and execute the overall design strategy for our industry-leading AI and foundational platform services product initiatives. This role requires a strategic mindset, strong leadership skills, and a deep understanding of user-centered design principles. The Director will work closely with cross-functional leadership to drive innovation and ensure the organization delivers exceptional user experiences.
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Your impact:
- Shape the future of our products: Your strategic vision will guide the development of our products, ensuring they are user-centric and meet the needs of our customers.
- Drive innovation: You will foster a culture of innovation and experimentation within the UX team, leading to groundbreaking product experiences.
- Influence strategy: Your expertise will help shape the overall direction of our product, ensuring that a platform-first mindset and user experience are top priorities.
Qualifications:
- 10+ years of experience in user experience design, with at least six years of leadership experience.
- Bachelor's degree in design, human-computer interaction, or related field (or equivalent experience).
- Proven track record of leading and developing high-performing UX teams focused on AI/Platform Services in B2B and B2C products.
- Strong strategic thinking and problem-solving skills.
- Excellent communication, storytelling, and interpersonal skills.
- Ability to influence and persuade at all levels of the organization.
- Experience with design tools such as Figma, Sketch, or Adobe XD.
Must have:
- Strategic mindset and ability to develop and execute a long-term UX vision.
- Strong leadership skills and the ability to inspire and motivate others.
- Excellent communication and interpersonal skills.
- Ability to influence and persuade at all levels of the organization.
- Deep understanding of user-centered design principles and methodologies.
- Experience designing for AI technologies (LLMs, voice, autonomous agents) with a strong grasp of their capabilities and constraints.
Compensation & Benefits
The base salary/hourly wage that we reasonably expect to pay for this role is: $200,000-$250,000
The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
Regular full-time employees are eligible for benefits - see here.