Associate Product Support Specialist - LiveEasy

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

• Understands customer needs and strives to exceed their
  expectations through attentive and personalized service.
• Exhibits clear, concise, and effective communication skills, both
  verbally and in writing, to interact with customers and team members.
• Demonstrates strong analytical skills, with the ability to quickly
  identify issues and implement effective solutions.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate and detailed information about products and services.
• Resolve customer complaints and issues with empathy, ensuring a positive resolution
• Maintain comprehensive records of customer interactions, ensuring accuracy and
  attention to detail.
• Collaborate with other departments to address and resolve customer needs.
• Identify and escalate priority issues to appropriate team members for resolution.
• Stay current with product knowledge and company policies to provide informed
  assistance.

• Understands customer needs and strives to exceed their expectations through attentive and personalized service
• Exhibits clear, concise, and effective communication skills, both verbally and in writing, to interact with customers and team members.
• Demonstrates strong analytical skills, with the ability to quickly identify issues and implement effective solutions
• Understands and shares the feelings of others, ensuring customer concerns are addressed with care and consideration.
• Maintains high levels of accuracy in record-keeping and communication, ensuring information is clear and error-free
• Manages multiple tasks efficiently, prioritizing responsibilities to meet deadlines and customer needs.
• Comfortable adjusting to changing circumstances and customer demands, maintaining professionalism and composure.

• High school diploma or equivalent; college degree preferred
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Strong skills in using customer service software and tools.
• Ability to multitask and manage time effectively.
• A positive and professional demeanor.