Senior Manager, Salesforce Platforms (Remote)

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That's why at Appfire, you choose.

Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you're most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we've got you covered.

Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.

• Leadership:
• Mentor and support Salesforce developers and administrators while encouraging collaboration and alignment across platforms. Foster a collaborative environment, promote professional development, and drive performance excellence.
• Ensure certifications are up to date.
• Product Ownership:
• Define and maintain the overall strategy across platforms and individual Salesforce products. Document clear strategy, and roadmaps aligned with business goals.
• Prioritize the development backlog based on stakeholder input, business impact, and technical feasibility.
• Serve as the key decision-maker in determining feature prioritization, enhancements, and upgrades.
• Leverage skills across platforms where possible to ensure no single point of failure.
• Manage the relationship with Salesforce as a vendor, working closely with key contacts and internal stakeholders to manage contracts, licenses, and technical requirements for existing and new products.
• Stakeholder Engagement:
• Collaborate closely with key stakeholders (e.g., Channel Sales, Marketing, Product, Finance, Data Insights, etc.) to gather, understand, and refine business requirements.
• Act as the main point of contact for Salesforce-related inquiries, providing guidance and strategic insights.
• Conduct regular stakeholder meetings and workshops to align Salesforce initiatives with business priorities.
• Conduct monthly SteerCo meetings to inform Leadership of the Salesforce roadmap, key milestones, and risks.
• Technical Leadership & Collaboration:
• Orchestrate technical alignment and control process adherence.
• Deliver projects on time.
• Partner with Salesforce administrators, developers, and external vendors to ensure proper configuration, integration, and scalability of Appfire's Salesforce ecosystem.
• Oversee the end-to-end development lifecycle, from concept to release, ensuring quality and alignment with business objectives.
• Ensure Salesforce best practices are adhered to for security, scalability, and performance.
• User Adoption & Training:
• Implement communication strategies, end-user support materials, and training programs developed in conjunction with Salesforce SMEs to drive user adoption.
• Actively monitor and gather user feedback, making iterative improvements to enhance the overall user experience.
• Champion Salesforce within the organization, fostering a culture of continuous improvement.
• Data Management & Reporting:
• Ensure data integrity across Salesforce by working closely with data management teams to set data entry, reporting, and analytics standards.
• Create and manage dashboards, reporting structures, and KPIs to provide actionable insights to stakeholders.
• Market & Technology Awareness:
• Stay informed of Salesforce system updates, emerging trends, and industry best practices to continuously improve the product.
• Evaluate and recommend third-party tools, integrations, and solutions that complement the Salesforce ecosystem.

• Bachelor's degree in business, computer science, technology, engineering, or related field.
• Proven experience leading a Salesforce development team. Experience with other platforms is also highly desirable.
• 7+ years of experience in a Salesforce Product Owner, Product Manager, or similar role, with a proven track record of delivering complex and scalable Salesforce solutions.
• Demonstrated experience leading cross-functional and matrixed teams in a fast-paced, agile environment, working closely with Salesforce admins, developers, stakeholders, and other key business contributors.
• Strong understanding of Salesforce capabilities and other industry platforms, integrations, data architecture, and managed packages, focusing on delivering scalable solutions.
• Proven ability to translate business needs into clear, actionable Salesforce features and enhancements, aligning technical teams with business priorities.
• Excellent communication, presentation, and stakeholder management skills to ensure consistent alignment across teams, from leadership to end users.
• Skilled in leading product roadmaps, managing backlogs, prioritizing business goals, and ensuring timely delivery of high-impact Salesforce solutions.
• Extensive experience with Agile methodologies (e.g., Scrum, Kanban), driving sprints, and ensuring seamless feature releases.
• Certifications: Possession of one or more Salesforce certifications is highly desirable, including but not limited to Salesforce Certified Administrator, Platform App Builder, Sales/Service/Marketing Cloud Consultant, or Architect certifications.

• You are dedicated to elevating client and co-worker experiences, knowing that exceptional work centers on serving others.
• You adapt swiftly to new business demands, understanding that change fuels collective and individual growth.
• You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events.
• You have exceptional coaching, mentoring, and people development skills.

• Every Appfire employee is eligible for company equity.
• Remote working allowance up to INR 12,000 per annum (paid monthly).
• Voluntary tax saving options (Voluntary Provident Fund, Nation Pension System)

• Access to the Appfire University learning platform - a hub of knowledge, interactive resources, and engaging instructor-led courses designed to fuel your learning journey with unparalleled depth and accessibility.

• Unlimited paid sick leave.
• Free tele-health consultations.
• 21 working days of paid annual leave.
• 10 days of paid public holidays per calendar year.
• Maternity Leave as per the Maternity Benefits Act.
• 5 days Paternity Leave.
• INR 5,00,000 Group Medical Insurance for employees and dependents (including parents).
• INR 15,00,000 Personal Accident Insurance.
• Group Term Life Insurance ranging from INR 20,00,000 to INR 50,00,000.
• Coverage up to INR 7,00,000 in EDLI Scheme.
• Crèche benefit.

• 24 hours of paid time off to participate in Appfire Town, Appfire's Corporate Social Responsibility (CSR) Program.

1. We follow teams. We do our research and build software that solves real-life collaboration challenges while being easy to implement and a joy to use. We're proud to support over 20,000 customers and growing, including 55% of the Fortune 500. From the entertainment delivered by Netflix to the devices crafted by Samsung, and Dell Technologies and the financial transactions handled by Visa, Edward Jones, and US Bank, Appfire's technology is indispensable. Our products also play a pivotal role in streamlining operations and fostering innovation at companies like Tesla and significant institutions such as NASA, Boeing, and many more.
2. We enhance. Our software is designed to give developers, knowledge workers, and teams the ability to extend and get greater value from the platforms they've invested in and enjoy. So far, our solutions extend and enhance the capabilities offered by Atlassian, Microsoft, monday.com, and Salesforce.
3. We build bridges and invest in our partners. Appfire's success is underscored by its channel program as its primary path to market. Today, Appfire has a dedicated Channel team supporting 800+ channel partners.
4. We make security and privacy a priority, but we also keep it simple for our customers. We've achieved International Organization for Standardization (ISO) 27001 and ISO 27017 and System and Organization Controls (SOC) SOC 2, Type I and SOC 2, Type II certifications. Our award-winning Appfire Trust Center, offers our customers, partners, and prospects the latest security, privacy, and compliance information, including pre-completed questionnaires (CAIQ, SIG, and VSA) with an accelerated NDA process and just one EULA to cover it all.