Amperity is more than just the leading customer data platform - THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!
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The Role
A Senior Technical Writer role at Amperity is a broad role that works across the product and across audiences.
You'll have the opportunity to work closely with all of our internal teams (engineering, product, and customer-facing roles) to identify and create engaging content for our customers. We're looking for someone who wants to be a writer on a small team and who enjoys the opportunity to wear more than one hat while working in the technical content space.
The documentation team is small and agile and uses an iterative approach enabled by a CI/CD workflow. All documentation is public-facing and lives at https://docs.amperity.com.
Interesting Problems
- Work closely with all of our our teams (engineering, product, and customer-facing roles) to identify and create engaging content for our customers.
- Write documentation that supports a variety of customer use cases, including self-service management of Amperity, sandboxes, APIs, databases, building SQL queries and audience segments, pulling data to and sending data from Amperity.
- Collaborate with engineers and product managers to develop effective, customer-focused documentation.
- Collaborate with customer-facing technical staff to capture best practices and other scenario-based guidance.
- Help extend a reference-driven information architecture to support a wider variety of use cases.
- Independently own topics from the original idea through review and to publication.
About You
- 7+ years of proven experience in technical writing.
- A strong technical background that gives you the ability to work broadly across the product, but also the ability to dive deeply into the technical details when it's required.
- A desire to translate complex ideas into content that is simple to understand and follow.
- Professional fluency in English; strong verbal and written communication.
- Self-motivated and takes initiative to learn new technologies, interview subject matter experts, develop new content, and manage projects from start to finish.
- Ability to handle multiple tasks with an eye for prioritization and detail.
- Ability to interact directly with customers (internal and external) to understand pain points and develop content.
- A demonstrated success working in a fast-paced, swiftly-changing startup environment.
- Familiarity with Git-based / continuous documentation workflows, GitHub, text editors, and static HTML sites.
- Experience writing about SQL and related database technologies.
- Knowledge of cloud computing technologies (AWS, Azure, Google), Databricks, Snowflake, data warehouse concepts, and large data sets.
- Familiarity with common tools like Slack, Zoom, markup languages, Confluence, G-suite, SSO, and are comfortable working with a mix of people spread across two primary locations (Seattle and New York City) along with other remote locations.
Compensation
Base Salary: $85,000 - $117,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. For qualified new hires, we generally target the middle of this range.
Cash Incentives: Cash incentives are also available.
Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.
Benefits
We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.
Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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