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American Family Insurance

Senior Talent Development Specialist (Hybrid)

Yesterday• Boston, MA

As a Senior Talent Development Specialist, you will facilitate training for agents and their staff through virtual and in-person experiences, using adult-learning best practices to drive engagement, skill adoption, and performance.

You will report to the Senior Manager, Talent Development.

We are hiring 2 people!
#LI-Hybrid

Position Compensation Range:

Pay Rate Type:
Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

  • Facilitate instructor-led, virtual, and hybrid learning experiences for agents and their staff.
  • Prepare for each session by reviewing learner needs, tailoring activities, and ensuring materials, technology, and logistics are ready for smooth delivery.
  • Create a psychologically safe, inclusive learning environment; manage group dynamics; and adapt delivery in real time based on participant feedback and performance.
  • Partner with business stakeholders to understand performance needs and translate them into learning objectives, session content, and reinforcement strategies.
  • Evaluate learning effectiveness using participant feedback and outcomes data; summarize insights and recommend improvements to content, facilitation approach, and follow-up support.

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  • Coach participants to support skill application on the job.
  • Contribute to the design and continuous improvement of learning programs, including updating facilitator guides, participant materials, and experiential activities.
  • Serve as a senior member of the learning team by mentoring other facilitators, modeling facilitation excellence, and helping standardize facilitation practices.
  • Maintain expertise in learning trends, facilitation methods, and relevant business/functional knowledge; incorporate new techniques and tools as appropriate.

    • Specialized Knowledge & Skills Requirements
    • Demonstrated experience providing customer-driven solutions, support, or service.
    • Demonstrated experience designing and developing online, instructor-led, or blended learning programs related to leadership or management development.
    • Demonstrated verbal, written, and social media communication skills that support culture and strategy.
    • Demonstrated experience with content design and development tools and languages.
    • Solid knowledge and understanding of project management.
    • Extensive knowledge of instructional design models and assessment methods.
    • Demonstrated experience analyzing, building, editing, and assessing curricula for different learning environments (asynchronous and synchronous).

    Preferred skills:
    • Knowledge of insurance and insurance products.
    • Demonstrated experience facilitating adult learning.

    Licenses

    • Not applicable.

    Travel Requirements

    • Up to 25%.

    Physical Requirements

    • Work that primarily involves sitting/standing.

    Working Conditions

    • Not applicable.

    Additional Information
    • Offer to selected candidate will be made contingent on the results of applicable background checks
    • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
    • Sponsorship will not be considered for this position unless specified in the posting

    In this hybrid role you will be expected to work 10 days per month out of one of the following offices: Madison, WI, Boston, MA, Denver, CO, Phoenix, AZ, St. Joseph, MO, Hopkins, MN.

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

    #LI-AB1

    Client-provided location(s): Boston, MA, Madison, WI, Phoenix, AZ, Denver, CO, Saint Joseph, MO, Minnetonka, MN
    Job ID: American_Family_Insurance-R38583
    Employment Type: FULL_TIME
    Posted: 2026-04-02T23:35:48

    Perks and Benefits

    • Health and Wellness

      • Parental Benefits

        • Work Flexibility

          • Office Life and Perks

            • Vacation and Time Off

              • Financial and Retirement

                • Professional Development

                  • Diversity and Inclusion