Senior Operational Excellence Specialist (Washington or Oregon) - Licensed (Primarily Home)

• Identifies and implements process improvements and process excellence programs across the various aspects of people, process, metrics, and technology to achieve measurable impacts to performance.
• Analyzes results to identify opportunities and quantify impacts to the business.
• Evaluates current processes to identify excess waste and ensure that every process is a value add.
• Uses continuous improvement methodologies to map current state processes and value streams.
• Establish feedback loops that utilize available quantitative and qualitative data to drive initiatives.
• Leverages proper project management frameworks to plan, organize and coordinate the operational excellence efforts including but not limited to resource management both of immediate team members as well as cross-functional resources.
• Acts as a change agent by focusing on organizational effectiveness, improvement and development in the spirit of promoting success.

Specialized Knowledge & Skills Requirements
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience collaborating with and influencing change in others.
• Demonstrated relationship building and communication with all levels of leadership.
• Demonstrated experience managing and leading large complex projects.
• Demonstrated experience in process mapping and workflows.
• Solid knowledge and understanding of lean process methodologies, tools and techniques.
• Demonstrated experience leading and facilitating small groups.
• Demonstrated experience developing policies, practices, and procedures.

Licenses
• Required to maintain current, active Property/Casualty/Life license(s) status by continuing education and meeting all state, operating and regulatory requirements.

Travel Requirements
• Up to 10%.

Physical Requirements
• Work that primarily involves sitting/standing.

Working Conditions
• Not applicable.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks
  
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  
• Sponsorship will not be considered for this position unless specified in the posting
  

In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly interacting with customers, Agents, Agency Staff, etc. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

#LI-Remote

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Client-provided location(s): Seattle, WA, Flexible / Remote, Prineville, OR

Job ID: American_Family_Insurance-R37263

Employment Type: FULL_TIME

Posted: 2025-09-03T23:37:53