As the Lead Digital and Technology Product Manager, you will be responsible for partnering with business stakeholders, technology product teams, and IT teams to optimize systems and third-party services utilized across AmFam contact centers. You will focus on enhancing the experiences of policyholders, agents, partners, and employees by leveraging out-of-the-box, enterprise solutions to maximize value and achieve significant business outcomes in alignment with enterprise goals.
You will report to the Senior Manager, Digitial &Technology Product.
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Position Compensation Range:
$111,000.00 - $190,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
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Primary Accountabilities:
- Lead digital/technology product vision, strategy, and operational planning; execute product initiatives across lifecycle stages: planning, research, roadmap, development, piloting, launch, analysis, iteration.
- Define product strategy and vision; develop a creative, high-quality product roadmap.
- Integrate usability studies, research, and market analyses to enhance user satisfaction.
- Identify objectives and key results; analyze feedback and metrics to address pain points and opportunities.
- Gather data for build-buy-partner options to solve customer problems.
- Serve as a "translator" for customers, market, and internal stakeholders, including business lines and cross-functional teams.
- Leverage design thinking, UX, and frameworks for a flexible hybrid methodology.
- Prioritize initiatives; secure commitments from stakeholders using communication and negotiation skills.
- Mentor and develop team members.
- Experience providing customer-driven solutions, support, or service.
- Expertise in digital/technology product offerings.
- Knowledge of software development processes; maintain high-quality standards with low operational overhead.
- Experience in data-driven products, data science facilitation, and iterative development lifecycles.
- Ability to gather information for build, buy, and partner options.
- Experience deriving insights from customer interviews to clarify problem statements.
- Product management experience.
- Understanding of unique business models across enterprise contact centers.
- Experience leading stakeholders through strategy and roadmap development and execution.
- Expertise in digital and technology offerings like EDSP, Guidewire, Relate, Genesys, and Shelf.
- Not applicable.
Travel Requirements
- Up to 10%.
Physical Requirements
- Work that primarily involves sitting/standing.
Working Conditions
- Not applicable.
Additional Information
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
In this hybrid role you will be expected to work a minimum of 10 days per month out of either our Madison, WI (53783) or Boston, MA (02210) offices.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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