Director, Litigation (Primarily Office)

Oversees a team of litigation management professionals who manage a portfolio of litigated claims. Executes legal and claims litigation strategy objectives adhering to established standards of work to effectively and efficiently manage loss costs, expense and customer satisfaction performance.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office location(s): Madison, WI 53783; Boston, MA 02110.

#LI-Onsite

Position Compensation Range:
$147,000.00 - $250,000.00

Pay Rate Type:
Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

• Responsible for the performance of the Core Litigation Team in managing their portfolio of litigated claims including loss costs and expenses as well customer experience.
• Appropriate selection and supervision of outside counsel who represent our insureds in litigation covered under the policies of insurance issued.
• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Ensure that processes support locating, managing, and providing leadership over claims litigation within the organization. Facilitate a liaison network between litigation division, claims department, operating company business partners, product teams, loss reserving teams and senior management to provide clear communication and resolve litigated claim issues.
• Work in collaboration with other litigation division leaders to ensure litigated matters are handled in alignment with our structure, our strategy.
• Ensure that litigated claims are handled with established standards for managing litigated claims including overall litigation strategy, investigation, evaluation, reserving, negotiation and disposition.
• Partner with agency to provide seamless customer service. Jointly agrees on opportunities for process improvements and oversees the implementation of action plans to address them.
• Manage administration of settlement and disposition of litigated claims in compliance with unfair claims practices acts and assures handling of claims in good faith.
• Adhere to corporate claim standards, company claim bulletins and the company code of ethics.

• Demonstrated effective leadership skills.
• Demonstrated experience communicating complex claims litigation concepts to business clients in a way that influences decision making.
• Demonstrated experience providing customer-driven solutions, support or service.
• Extensive knowledge of claims litigation business practices.
• Extensive experience with building collaboration to create alignment across all levels of key internal and external stakeholders
• Extensive knowledge of the insurance industry litigation management best practices.
• Demonstrated experience effectively manage claims & legal operations and service delivery.
• Demonstrated effective management or leadership experience.
• Extensive knowledge and understanding of litigated and non-litigated claims concepts and strategies.

• Juris Doctorate (JD) preferred but not required.
• Obtain state specific property casualty claims licensing as required.
• Valid driver's license required plus an acceptable driving record.

• Up to 25%

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
  
• Offer to selected candidate will be made contingent on the results of applicable background checks
  
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.