Senior Manager-Digital Portfolio Management

Join #TeamAmex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

This role is an exciting opportunity to shape the future of how American Express prioritizes, designs, and builds products that customers love while driving engagement, collaboration, and innovation across the enterprise. We are seeking a Program Manager to join Enterprise Digital and Data Solution's (EDDS) Value Co-Creation Team. Value Co-Creation (VCC) is an enterprise-wide initiative with the goal of transforming our ways of working together across Business, Product and Technology functions to drive enhanced customer value and business outcomes faster. Examples of new ways of working will include, but not limited to: enhanced collaboration and co-creation across business, product, and technology through all stages of product development cycle; ensuring alignment with architecture frameworks and standards and SDLC controls; evolving investment portfolio planning, capacity management and execution oversight to enable the key tenets of the value co creation model. This Program Manager will be a member of the EDDS VCC Program Office which will work closely with the VCC Central office to provide program governance, measure progress against program metrics, support senior leadership EDDS Program updates, coordinate cross-functionally, and drive the overall transformation. The EDDS Program team will also be responsible for driving and delivering change management, education, and communications across EDDS to ensure successful adoption of the new ways of working across Business, Product, and Technology.

This role is responsible for VCC's program management and change management. The program manager in this role will be instrumental in shaping and executing the program roadmap, implementing scale-up efforts, and overall program tracking and governance support. Specifically, this program manager will: Manage the implementation roadmap and collaborate with Business, Product and Technology leads who are driving the adoption of new ways of working in their areas. Work to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary. Actively maintain VCC artifact library and key artifact templates in addition to updating the EDDS VCC playbook on an ongoing basis to account for new processes, best practices and learnings from rolling adoption. Drive the critical change management aspects of this transformation, including creating roadshow materials, coordinating, and drafting communications, creating training plan and overseeing training within EDDS.

Minimum Qualifications:

• 6+ years of project management, program management, and/or change management experience working on high priority, large scale, cross-functional strategic initiatives.
• Experience navigating complex organizational structures and managing cross-functional stakeholder relationships.
• Excellent organizational, communication, and time management skills. High-quality presentation skills with an attention to detail.
• Ability to quickly adapt to change while continuing to make progress towards program goals.
• Comfort interfacing with leadership and executive-level audience.
• Demonstrated track record of driving results across multiple channels and initiatives in a fast paced and dynamic environment.
• Foundational and working knowledge of product development life cycle and agile delivery methodologies.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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