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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
As a part of the Enterprise Digital & Data Solutions team you will be responsible for developing world class digital products and capabilities that support our global markets and help drive performance marketing growth.
In the role of Sr Analyst: Omni Channel Marketing Solutions, you will be a part of the Enterprise Performance Marketing Products team, responsible for delivering critical Omni Channel Marketing Solutions and Capabilities that support execution, measurement & optimization of Omni Channel intelligence driven marketing strategy, and innovation with a primary focus on acquisition. Acquisition represents a significant portion of marketing investment, and this team plays a significant part in delivering on revenue-driving business outcomes.
A successful candidate will have experience in solutioning and management of digital data products at scale for Direct and Performance channels (Paid Search, Media, Affiliates) in a fast paced, cross functional team environment. They would have demonstrated exceptional communication skills, user story development and product delivery skills using the Agile methodology.
This is an exciting opportunity to join a global team of experts, while also gaining exposure to many products supporting marketing channels and teams across the business. This role is based in Phoenix, AZ and follows a hybrid working model, with three in-office days per week on average.
Key Responsibilities:
- Ownership of Omni Channel Marketing features to improve the speed & robustness of compliant marketing data delivery for better keyword management and robust bidding strategies.
- Drive continuous feature delivery at scale, including discovery, collaborative feature design, user story authoring and engineering management for building, test, release & post-launch validations.
- Partner closely with Channel Enablement, Analytics, Marketing, Engineering, Compliance & Ops excellence teams to incrementally improve performance and scale the Omni Channel program.
- Influencing & regularly developing and presenting Program Increment (PI) plans, progress, solution options & trade-offs within them to senior stakeholders across marketing team and other central teams
- Monitoring internal and external digital trends and technologies to continually improve the program and maintain competitive advantage.
Minimum Qualifications
- 3 or more years of delivering product development results across a few stages of product development (solutioning, design & delivery) for marketing products & capabilities.
- Proven ability to driving process flows and mapping them to capabilities & features.
- Acumen in building relationships with internal and external partners.
- Skilled at clear, concise communication.
- A curiosity for the wider digital marketing landscape.
- Detail-oriented with solid organizational and time-management skills.
- Bachelor's Degree
Preferred Qualifications
- Experience leading data product management, Agile certification.
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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