Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
American Express

Program Manager

Phoenix, AZ

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Want more jobs like this?

Get Business Operations jobs in Phoenix, AZ delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

This Program Manger role reporting into Dave Warman will be responsible for leading multiple projects or highly complex/organization-wide program(s) consisting of multiple projects. This role will also plan, direct, and coordinate large strategic programs for Distributed Infrastructure & Data Services, from initiation through to implementation. Leads cross-functional project and program teams and works with internal customers to establish and interpret project/program objectives into solutions.

Key Responsibilities:

• Develops the program roadmaps and project plans with scope and approach presented in a manner that are fully understood by all partners

• Ensures integration of projects and adjusts project scope, timing, as needed, based on objectives

• Identifies and tracks key achievements and recommend adjustments to cross-functional team plans

• Monitors and communicates the progress of the delivery and ensures timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks/issues

• Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan

• Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

• Communicates with key partners with regard to program strategy direction and change


• Strong organizational skills with the ability to work multiple projects in parallel

• Industry and company knowledge preferred

• Technical acumen preferred

• Advanced working experience with Microsoft Suite Tools (Excel, PowerPoint)

• Ability to analyze a set of data and present findings to leadership and key stakeholders

• Keen ability to identify areas of opportunity and work independently to implement process improvement

• Bachelor's Degree in related field required or equivalent experience

• Business/industry work experience, with shown experience in a project/program management role

• This role will by hybrid in the office at least 4 days a week

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid or onsite arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite in PHOENIX, AZ or in a hybrid model (combination of 3 days in-office and virtual days) NOT fully virtual.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Client-provided location(s): Phoenix, AZ, USA
Job ID: AMEX-22439663
Employment Type: Other