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American Express

Manager - Digital Product Management

Phoenix, AZ

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

At American Express we place an enormous emphasis on users and usability. We sit at the intersection of commerce and experiences and are unique in our business model. We are a part of a handful of companies in the world that own a user's end to end commerce experience. With our mix of assets like rewards, acquisition, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world. As we change the way consumers and their merchant interact with each other, we are looking for unbelievably talented product leaders to define and execute against a very ambitious vision.

The elegance and efficiency of our banking journeys will create rich capabilities and experiences for our customers, sustainable and competitive differentiation for American Express. We're in need of a high-energy, passionate, and adaptable individual that can help us achieve our banking platform and operations goals.

Job Responsibilities:

  • Strong understanding of data management principles, methodologies, and best practices
  • Analytical mindset with attention to detail and problem-solving abilities.
  • Product Data Management -
  • Define and prioritize the product roadmap for data management solutions, aligning with business goals and customer needs.
  • Collaborate with stakeholders, including business leaders, data scientists, engineers, and compliance teams, to gather requirements and define product features.
  • Lead the development and launch of data management products and tools, overseeing the entire product lifecycle from concept to delivery
  • Strong understanding of data management principles, technologies, and best practices, with experience in areas such as data governance, data quality, and data integration.

  • Analytical mindset with the ability to translate complex business requirements into actionable product plans and strategies.
  • Knowledge of regulatory requirements and compliance frameworks relevant to the financial industry
  • Product Compliance -
  • Collaborate with compliance and legal teams to ensure data management products comply with regulatory requirements and industry standards.
  • Knowledge of regulatory requirements and compliance frameworks relevant to the financial industry
  • Serve as a point of contact for regulatory inquiries, examinations, and audits related to product compliance, and coordinate responses and remediation efforts as necessary.
  • Identify potential compliance risks associated with new products, changes in regulations, or operational processes, and collaborate with relevant stakeholders to develop and implement mitigation strategies
  • Regulatory Compliance Assessment - Conduct thorough reviews of regulatory requirements governing financial products and services
  • Strong analytical skills with the ability to interpret complex regulatory requirements and assess their impact on product offerings.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with internal stakeholders and regulatory agencies
  • Attention to detail and the ability to manage multiple priorities in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels of the organization.
  • Experience working in agile development environments and familiarity with product management tools (e.g., JIRA, Confluence)
  • Data Literacy - Understanding Data concepts, databases, data ingestion pipelines & data analysis
  • SQL Proficiency - Ability to write SQL queries for data extraction & analysis
  • Basic Programming Skills - e.g., Understanding about JSON / XML; Python
  • API Understanding - Knowledge of API's & integrations of data sourcing & data sharing
  • Primary liaison between the Company and contracted third party servicing Partners.
  • Establishes and maintains effective working relationships with the product operations team.
  • Monitors and improves processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.
  • Conducts contract testing to ensure compliance with AEMP 10 requirements.
  • Oversees and tests the implementation of new products and services offered by Company at each third party vendor to ensure quality and appropriate risk mitigation.
  • Collaborate effectively with all stakeholders and partners to ensure regulatory compliance
  • Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes
  • Strong analytical discipline, solution-oriented mindset, and focus on outcomes
  • Demonstrated ability to drive transformation in complex, and matured processes
  • Strong project/product management skills and demonstrated ability to manage multiple business priorities
  • Ability to build strong relationships, communicate effectively and lead through influence
  • Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls
  • Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination
  • Demonstrated ability to quickly adapt to changing circumstances with a will to win
  • Identify opportunities to build dashboard and support leadership with regular updates
  • Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.
  • Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking
  • Maintain Vendor oversight for PRSAs and Controls
  • support Financial management including Invoice/SLA Credit validation and monitoring for accuracy


  • We are seeking a solution-oriented manager with vast experience working under volatile, complex and uncertain environments to develop and drive innovation and automation especially in call center management, financial, compliance and third party management requirements across contract and policy mandates.
  • Demonstrated experience in operations and servicing management, data analytics and vendor management
  • Confirmed ability to take complex technical information and evaluate it against policy, program, enterprise, and industry standards and translate it into clearly defined communication and/or action plans for a variety of audiences including c-suite.
  • Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives.
  • Strong influencing and partnership skills, strategic planning and relationship development with the proven ability to encourage, gain support, resolve difference of opinion and work in a matrixed organization.
  • Consistent record leading, encouraging and influencing a cross functional & global team to get positive results. A strong executive presence and the ability to optimally communicate and Experience handling third parties with GPSS managed processes required.
  • Strong Proficiency with Microsoft Office, specifically Excel, and PowerPoint as well as automation and robotic tools.
  • Lead with an external perspective, challenge status quo and bring continuous innovation
  • Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  • Demonstrated ability to apply thought leadership and strategic thinking to deliver process maturity and development
  • Ability to communicate findings to colleagues, business partners, and senior leaders
  • Exceptional professional communication skills - clear, logical, and structured
  • Impeccable integrity required for handling confidential information
  • Masters' educational degree is a plus.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Client-provided location(s): Phoenix, AZ, USA
Job ID: AMEX-22311323
Employment Type: Other